Here was my letter to the CEO, what little good that will do:
This is Dennis Justice of Fletcher, North Carolina.
I am contacting you to advise you that I am very strongly considering canceling your service.
I have been a customer for four years, and on the most part, been pretty satisfied.
However, I had went through a very serious hassle just to get the CBSHD channel on my Dish Network, and had to pay the regular HD package price, just to get CBSHD channel. After that channel was rescinded, I had no ability to pick up any channel, and before the suggestion is made, NO antenna will work in this mountainous area to pick that channel up.
The Super Bowl party I was planning for my family might seem trivial to you, but it was a very big deal to me.
I am even more disappointed in reading through
www.Satelliteguys.us and other sources including your website of NO plans to add HD locals to the Greenville-Spartanburg-Asheville area. Your website in very inadequate for any kind of news for HD locals. WB and UPN HD is NOT acceptable. I NEED my MAJOR networks in HD.
I have checked Directv's website and they announced they are adding HD locals, and dramatically increasing HD content. Calling them, they are adding them mid-February:
http://www.directv.com/DTVAPP/packProg/channelChart2.jsp?assetId=1100086
I am very willing to pay $200 for two HD receivers, and the first month up front, to get my HD locals. Any obligation I have with Dish Network ends on February 16 and now that my bill is paid, I can cancel if I wish.
An offer for rabbit ears simply won't be acceptable.
I need some justifiable reason NOT to leave Dish Network.
Thank you.