After having worst install ever done by any tv provider ever plus coming with wrong equipment hopper duo and 2 joeys instead of hopper 3 and 2 4K JOEYS which i paid $159 for. The technician charged me a surge protector fee stating it connects to the dish and provides power to it. I said ok paid the $28 once he left i began to clean up his work and seen that it was a normal surge protector and that he unhooked my more expensive surge protector to use his. Is this common practice?
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- Thread starter cfkillers
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No! First, a Hopper Duo cannot run 3 TV's and second, you got took and serviced by crappy tech. I'd call Dish and explain everything.
Sounds like the stuff Dish 1 used to do. I heard a rumor they were back to installing under a new name - Cataract or something like that?? Did you sign up from a guy going door to door?
Sorry about your bad experience. This is another example of why you should always call your local retailer, if you have a good one.
Definitely bad luck, getting that "installer." Dish does require techs to offer a wide range of products and services at an additional cost to the customer, but the way he did it is unacceptable. Call dish, tell them exactly what happened. They'll most likely give you a nice credit on your bill for the troubles, and get you upgraded to the correct equipment. Make sure you tell them to notate your account to not send the original installer.
I got the correct equipment when I told the installer to cancel the install. He went to truck and amazingly found a hopper 3 and two 4k joeys. I will call dish and tell them about the install
Wow! He sounds like a real turd. Dish Corporate has sent a couple of guys like that to my house before. Lazy, leave trash and wires everywhere, skip important tasks. It's a damn shame IMO.
I've always had good Dish installers, and good DirecTV installers for what it is worth. TWC used to send out an army of contractors, so quality was suspect, but they seem to have brought stuff back in-house and things have improved. Frontier really went downhill over time, and I don't see that changing.
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows
It used to be local folks, but now it is all Dish Employees for my area.
You should of known if they had to ply you with wine to sign up for DISH it would of ended badly.
You should of known if they had to ply you with wine to sign up for DISH it would of ended badly.
Ha! That's like drunk Ebaying. It's a thing.
Most of the RSP's that they use look like Dish employees and vehicles but aren't. They generally aren't local and they cover large areas. Most of the time the RSP employees that service our area come from dozens to hundreds of miles away. The company itself is based several hundred miles away.
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows
I have no idea how many Regional Service Providers or RSP's they use. They also use sub contractors in some places. HipKat might know more since he works for one of the RSP's, or maybe osumike who I believe works for a sub to a RSP.
Yeah, I know for a fact that we have corporate installers based in Denver here in the Kansas City area (or at least parts of it) but I'm not sure how much further east they go.
All three that have been to my house in the past two years have been Dish employees (I asked), and they were all local to the area. Obviously, YMMV.
This is why I think (Sorry Mr Sheridan) it was a retailer and a bad one at that. No In house or RSP tech can just grab wrong receivers and activate them. It's not possible
There are in-house techs all over the country, not just in the Colorado areaIt depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows
There are 3 or 4 different entities in the KC area. An In-House office, for sure, my comany has a small office there and I think those guys told me there are 2 other subs/retailers in the area
