I just tried that. They refuse to help.
Here is the actual chat transcript I had with 'Allison' at Go Satellite at 3:52 PM today (Sunday)
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Allison'
Allison: Welcome to GOsatellite.com
Allison: We are America's #1 volume free-to-air satellite retailer.
Allison: We offer:
Allison: NO TAX ON ALL ITEMS
Allison: FREE SHIPPING on FTA Receivers.
Allison: FREE Installation software CD
Allison: FREE Bonus items with each purchase
Allison: FREE Lifetime access to our online tech support community
Allison: I am here to help you find the best satellite gear that suits your needs best. We ship nation-wide from our California distribution center.
Allison: How can I assist you today?
you: I ordered a Viewsat Max HD last week and am not happy with it. Can I exchange it for a different receiver?
Allison: contact the manufatcure
Allison:
ViewsatUSA
you: I am going to post your response on satelliteguys.us, a website you sponsor.
Allison: Understood, Is there anyhting else I can help you with?
you: You didn't help me.
Allison: Thank you for chatting. Good-bye.
Chat InformationChat session has been terminated by the site operator.