Jason a 10 for 6 a Billing agent aka BGI could of added that to retain EI sub. Like I said before every account is different if we have it we will offer what ever billing has available then xfer over to pst if cant save.
I dont think the ivr xfers to PST yet it still a billing xfer to them . But I call the ivr and check .
Didn't know the billing agents do that, but very well could have been. I was quite suprised not to be transfered a time or two.