I setup a dishmover (free under dhpp which i have) last week for today. Moving from duplex to 3rd floor apartment. Apartment rules: no holes drilled into balcony or railings. Therefore, would have to go with bucket mount. Installer called this morning and asked some questions and said no, we can't do your dishmover, because we are a Regional Service Provider, and our contract with E* prohibits us from doing bucket installs, we must screw it into the railing or no install. Period. So I call Dish, tech asks whats going on and realizing can't do anything, transfers me to Winback. (I know all the ins and outs, worked at one of the calling centers for over 18 months). He offered to give me one month's credit of $70 to offset the cost of hiring another local retailer to come do the bucket install plus flat cabling that can go through sliding glass door. (another apt rule that no holes drilled in exterior walls or connected any way to existing cabling in the apt).
So I called a few local guys and was only able to get a hold of one, who said he could do it for $60, plus $60 for first hour labor and $30 for each additional. Knowing that all I needed was a dish 500 with no switches or long cable runs (i have a 522) and one cable plus separators, and then one cable run to the 2nd room in apartment, it shouldn't take any more than 2 hours at most. $150 for someone else to do install when any other customer that calls up gets it free if they have dhpp or have been a customer longer than i have been. Coach said best she could do was $30. I said wanted $150, just so I could break even (which I would have with a dishmover). She transferred me to ERT executive resolution team, formerly EODN, and said best he could do was $70. I told him that's not really true, when working for them I had seen them give as much as $350 to someone's acct. He transferred me to ERT supervisor, and said he could do $99.95, the 'value' of a free dishmover. Basically said that I should have known that RSP's don't do bucket mounts at all. I said I wasn't asking for 3 free months just to keep from going to another provider, or whining because I have to wait 5 days for a service call and I can't watch my favorite shows or anything like that, I just wanted to break even like I thought I would with the dishmover. He said I see that you were a former employee and just working the system. Take the $99.95 or bye. The whole time I was under control, not being rude or obscene whatsoever.
My only other choice is Cox cable, because I won't be in the apartment a full year to sign up for Directv. But i'll lose ESPNU, CSTV, and others I care about, and gain absolutely nothing from Cox. On top of that, if I go ahead and take the deal, the $100 and hire the local retailer, I'm not 100% sure I can get a signal. I believe I can based on sight of other dishes in the area, and direction, and stuff, but even if I couldn't, it would be $60 for the trip plus the $60 for the first hour for a minimum of $120, and I have the chance of getting no programming if i can't get LOS.
I'd email ceo@blah blah blah but I believe that goes to executive offices which i spoke to today and one of their supervisors, both of which left a bad taste in my mouth.
Any suggestions or comments? Am I completely off base here? I mean they were going to give me the $99.95 value dishmover for free anyway, all I'm asking for is an additional $50, less than 1 month of programming credit.
So I called a few local guys and was only able to get a hold of one, who said he could do it for $60, plus $60 for first hour labor and $30 for each additional. Knowing that all I needed was a dish 500 with no switches or long cable runs (i have a 522) and one cable plus separators, and then one cable run to the 2nd room in apartment, it shouldn't take any more than 2 hours at most. $150 for someone else to do install when any other customer that calls up gets it free if they have dhpp or have been a customer longer than i have been. Coach said best she could do was $30. I said wanted $150, just so I could break even (which I would have with a dishmover). She transferred me to ERT executive resolution team, formerly EODN, and said best he could do was $70. I told him that's not really true, when working for them I had seen them give as much as $350 to someone's acct. He transferred me to ERT supervisor, and said he could do $99.95, the 'value' of a free dishmover. Basically said that I should have known that RSP's don't do bucket mounts at all. I said I wasn't asking for 3 free months just to keep from going to another provider, or whining because I have to wait 5 days for a service call and I can't watch my favorite shows or anything like that, I just wanted to break even like I thought I would with the dishmover. He said I see that you were a former employee and just working the system. Take the $99.95 or bye. The whole time I was under control, not being rude or obscene whatsoever.
My only other choice is Cox cable, because I won't be in the apartment a full year to sign up for Directv. But i'll lose ESPNU, CSTV, and others I care about, and gain absolutely nothing from Cox. On top of that, if I go ahead and take the deal, the $100 and hire the local retailer, I'm not 100% sure I can get a signal. I believe I can based on sight of other dishes in the area, and direction, and stuff, but even if I couldn't, it would be $60 for the trip plus the $60 for the first hour for a minimum of $120, and I have the chance of getting no programming if i can't get LOS.
I'd email ceo@blah blah blah but I believe that goes to executive offices which i spoke to today and one of their supervisors, both of which left a bad taste in my mouth.
Any suggestions or comments? Am I completely off base here? I mean they were going to give me the $99.95 value dishmover for free anyway, all I'm asking for is an additional $50, less than 1 month of programming credit.
