Free remote, Dish still good at it.

[KAB]

40.0 was getting gunked up (contacts). Chat fellow wanted me to jump through some trouble shooting hoops which I refused to do, (which he understood why) and I will be getting a new one, no charge, no shipping. Another little thing Dish does that keeps me a customer!

 

[oldengineer]

Same result for me also a month or so ago. Website wanted $20, best I saw on ebay was $14 w/shipping, called Dish and got 2 replacement 40.0s for free. No hassles, no return of old units.

 

[pattykay]

40.0 was getting gunked up (contacts). Chat fellow wanted me to jump through some trouble shooting hoops which I refused to do, (which he understood why) and I will be getting a new one, no charge, no shipping. Another little thing Dish does that keeps me a customer!

What a coincidence! The same thing just happened to me today.

 

[WiCkeDuDe]

Id personally just pay $14 then deal with a csr. GlD to hear they didn't hassle you.

 

[MitchDeerfield]

If their equipment is defective, the least they can do is send you a new one. They don't ask for the old remote back because it isn't worth the shipping charge. I have my 52.0 locked up in a drawer somewhere and use my Harmony remote instead . .. haven't looked back.

 

[Yespage]

I absolutely love Dish's remote. The learning capability is awesome and means I can control all of my devices with the single Dish remote. Which is great because toddler love remotes and hiding one is easier than hiding four.

 

[WiCkeDuDe]

I took all my 52.0 remotes to the shooting range. They didn't seem to work after . I then bought 40.0 remotes from eBay.

 

[KAB]

Id personally just pay $14 then deal with a csr.

Your money!

 

[ChadT41]

If their equipment is defective, the least they can do is send you a new one. They don't ask for the old remote back because it isn't worth the shipping charge. I have my 52.0 locked up in a drawer somewhere and use my Harmony remote instead . .. haven't looked back.

They do replace their equipment free of charge... Problem is you own the remotes, and they are out of warranty after 1 year. That said, even their receivers they replace free of charge, but without the proplan, you may be assessed a shipping fee. That's not a charge for the equipment.

 

[WiCkeDuDe]

Your money!

Yup well spent in my opinion. Like I said though glad they didn't hassle you much to get them.

 

[KAB]

They do replace their equipment free of charge... Problem is you own the remotes, and they are out of warranty after 1 year. That said, even their receivers they replace free of charge, but without the proplan, you may be assessed a shipping fee. That's not a charge for the equipment.

Your "seniority" and account record goes a long way toward getting any or all shipping charges waived without the protection package.

 

[ChadT41]

Lol. They don't give me nothing for free but I don't ask. I got so much extra crap lying around that I have replacement accessories for days. I think at last count I was at 16 40.0's.

 

[KAB]

Lol. They don't give me nothing for free but I don't ask.

I don't ask. They just do.

 

[Stormy_2021]

Yep...
Bought a new dish remote for my step-dad's birthday present at Wally World...
Decided to give Dish a call to check... and BAM!, they sent a new one for free...
Saved 30 bucks and made me & my step-dad happy...