Follow up on your scheduled installations.

[seandudley]

Hi,

I decided to call Dish Network today to verify that my install was still scheduled for tomorrow (May 10th) between 8:00 am - 12:00 noon like I had been told on about April 27th. After I called to make sure, I was told that my appointment was not in their system because the CSR that entered the order did it wrong. Since I called a day before the install was supposed to take place, they were able to get me scheduled properly for tomorrow, my time just got bumped to between 12:00 noon - 5:00 pm instead. So, if you have an appointment scheduled, especially if you had to wait a while for the install because a 942 was back-ordered or for some other reason, I'd recommend checking a day or two before the install to make sure they haven't messed up. Sucks to take a day off work, and then have them not show up because they screwed up entering in the installation order.

 

[TuxCoder]

Sean, it's funny you mention that. My brother is getting it installed, and all along was preparing for Wednesday 12 to 5 but when he called this morning to make sure everything was still set up, they told him it's actually tomorrow (Tuesday) 12 to 5... I think that still works with his schedule. He says there's a small chance he confused the date himself though...

So you just ended up with his old appointment time slot.