Filipino Mega Pack. What is the minimum dish requirement?

So Dish will take the 301 that they own & give them a leased one?
Unless they have the protection plan, that's how it works.

I should note that it might not be an option to lease if the programming package(s) don't qualify. In that case, they would have to buy a 311 and properly dispose of the 301.

To buy a new 311 outright costs about $70 (or a reman for a few dollars less). Used machines are available but I'm not sure you want to risk repeating this act.
 
It sounds like the 301 was REPLACED, not upgraded. Since the 301 is obsolete, in turn they are given a 311, which should have the same leased/purchased status as the receiver it is replacing.

To TwoPhases: If you PM the phone number or account number, I will double check the status of the receiver.
 

Which Dish setup do you have?

DP311 software update question

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