Why is Directv programmed to think that the company does not make mistakes?
I ordered Directv for my new apartment back in June 2007. It came with one free leased receiver and I leased three more receivers, one for each bedroom and the living room. The package came with a free movie package (HBO, Showtime, etc) for 3 months. Everything was going fine, until I called to cancel the movie package before the 3 months was up. The cancellation actually went smooth, but when I got the next bill, they charged me roughly $34 for the movie package... So I called, and they said that it was pro-rated and that I had to pay it, even though I called after only 2 months to cancel it, and the movie channels were cut off immediately after I cancelled them.
After arguing for 15 minutes with the rep, she finally agreed to take the charges off. I also noticed that I was getting charged for the Directv magazine subscription of $3.99/month, which I did not sign up for. I had her remove this subscription as well.
They kept sending me magazines and charging me for 3 months after I had cancelled it.
We weren't using the receiver in our room, so I called to cancel it and they cooperated and said they would send a box for me to return the receiver. Depending on where you get your information from, you have either 10 days or 2 weeks to return the receiver after the date of cancellation, or they charge you for the receiver. No box shows up and I get charged $55 for the receiver. I call, and the rep says "Don't worry, don't pay the $55 and when the receiver gets here we will take the charge off." 3 months later, still no box and guess what... that's right, late charges accrue.
I finally call and get an employee in the shipping department, and he tells me that there never was a box shipped to me... he sends one out, and I have a box 3 days later. I send the receiver back, the $55 charge goes away, but NOT THE LATE FEES. Meanwhile, the magazine charges and late fees associated with that are still adding up.
I finally just figure out what my regular bill is and that is all I have been paying for the last 5 months. I don't care what their "balance" says I owe.
They started calling me. I don't usually answer 1-800 numbers I do not recognize. They keep calling, so I finally answer, and no one speaks, then they hang up. I call the number back, and it's Directv... I say, did you call? They said yes, you owe us money. I argue with them about my situation, and I get hung up on... by a directv rep!
Christmas Eve rolls around, and I am having dinner with my family and I get a call. I answer and again, no answer... click! I call back and its Directv again! This time I ask to talk to a manage, and I get a guy. I tell him my situation just like the last rep I talked to, and CLICK... HE HANGS UP ON ME!
So, I have been paying $80.21/month because that is what I owe for every a month plus tax. I sent Directv an email yesterday, just to remind them that I am not paying the leftover amount, which is only roughly $30, but I'm so pissed about the whole situation that I refuse to pay it. I get a response saying that I must pay the amount, and that they are charging me more late fees for not paying it. The rep also treats me like I am an idiot and list my activity for this month... I already know my balance you moron! Then the rep informs me that my regular bill is actually only $73.42, b/c of some deal I got when I signed up.
I respond with, "Thank you for showing me that I have been overpaying with my regular $80.21 payment, since you noted that the regular bill is actually $73.42, so I will be deducting the extra that I have been paying for the past 5 months from next months payment. Thanks!"
What do I have to do to get them to cooperate and own up for their mistakes? When they know that I am right on the phone, they hang up on me... I am usually a pretty easy going, laid back guy and don't worry about the small stuff, but they have pushed me so far that I don't want to just give in to them.
Anybody have any suggestions?
- Future Directv Ex-Customer
I ordered Directv for my new apartment back in June 2007. It came with one free leased receiver and I leased three more receivers, one for each bedroom and the living room. The package came with a free movie package (HBO, Showtime, etc) for 3 months. Everything was going fine, until I called to cancel the movie package before the 3 months was up. The cancellation actually went smooth, but when I got the next bill, they charged me roughly $34 for the movie package... So I called, and they said that it was pro-rated and that I had to pay it, even though I called after only 2 months to cancel it, and the movie channels were cut off immediately after I cancelled them.
After arguing for 15 minutes with the rep, she finally agreed to take the charges off. I also noticed that I was getting charged for the Directv magazine subscription of $3.99/month, which I did not sign up for. I had her remove this subscription as well.
They kept sending me magazines and charging me for 3 months after I had cancelled it.
We weren't using the receiver in our room, so I called to cancel it and they cooperated and said they would send a box for me to return the receiver. Depending on where you get your information from, you have either 10 days or 2 weeks to return the receiver after the date of cancellation, or they charge you for the receiver. No box shows up and I get charged $55 for the receiver. I call, and the rep says "Don't worry, don't pay the $55 and when the receiver gets here we will take the charge off." 3 months later, still no box and guess what... that's right, late charges accrue.
I finally call and get an employee in the shipping department, and he tells me that there never was a box shipped to me... he sends one out, and I have a box 3 days later. I send the receiver back, the $55 charge goes away, but NOT THE LATE FEES. Meanwhile, the magazine charges and late fees associated with that are still adding up.
I finally just figure out what my regular bill is and that is all I have been paying for the last 5 months. I don't care what their "balance" says I owe.
They started calling me. I don't usually answer 1-800 numbers I do not recognize. They keep calling, so I finally answer, and no one speaks, then they hang up. I call the number back, and it's Directv... I say, did you call? They said yes, you owe us money. I argue with them about my situation, and I get hung up on... by a directv rep!
Christmas Eve rolls around, and I am having dinner with my family and I get a call. I answer and again, no answer... click! I call back and its Directv again! This time I ask to talk to a manage, and I get a guy. I tell him my situation just like the last rep I talked to, and CLICK... HE HANGS UP ON ME!
So, I have been paying $80.21/month because that is what I owe for every a month plus tax. I sent Directv an email yesterday, just to remind them that I am not paying the leftover amount, which is only roughly $30, but I'm so pissed about the whole situation that I refuse to pay it. I get a response saying that I must pay the amount, and that they are charging me more late fees for not paying it. The rep also treats me like I am an idiot and list my activity for this month... I already know my balance you moron! Then the rep informs me that my regular bill is actually only $73.42, b/c of some deal I got when I signed up.
I respond with, "Thank you for showing me that I have been overpaying with my regular $80.21 payment, since you noted that the regular bill is actually $73.42, so I will be deducting the extra that I have been paying for the past 5 months from next months payment. Thanks!"
What do I have to do to get them to cooperate and own up for their mistakes? When they know that I am right on the phone, they hang up on me... I am usually a pretty easy going, laid back guy and don't worry about the small stuff, but they have pushed me so far that I don't want to just give in to them.
Anybody have any suggestions?
- Future Directv Ex-Customer
