I spent most of my morning on the phone with Dish Technical Support, apparently Dish did a software push to the Hopper on March 7th, the same day my External hard drive became inaccessible. When I upgraded to the Hopper I transferred all my recording from my 922, to my new Hopper. As most of you may be aware Dish stopped supporting the 922 receiver several months ago, that was the reason for the upgraded. The Seagate 500gb was working just fine, when I installed it to the hopper in January. Suddenly on Tuesday I noticed an error message (865) asking me to re-format the drive, of course you know if you answer “yes” to reformat I would will lose all the recorded content on the drive.
After being shuffled from one agent to another, the first thing Dish ask for was $109.00 to activate the hard drive to my account. I let the customer rep know quickly this hard drive was added to my account several years ago for $35.00, which I had already paid, after several minutes on hold and after getting a supervisor involved the charge was waived. The representative thanked me for be a 17 year customer.
My question for the group is this….I have two options, try and retrieve the recorded material on this drive or do I reformat, basically erasing all content and reusing the drive as a new one. The hard drive has not or did not crash from what I can tell the recorded material is just not accessible. The customer rep said something about copyright laws, not sure what she was refereeing to, all content was for personal viewing only. Does Dish have a way of “locking out” a hard drive? I know if I download a PPV movie it expires in 24 hours, is it the same for recorded content on and External drive? Is there an expiration date?
After being shuffled from one agent to another, the first thing Dish ask for was $109.00 to activate the hard drive to my account. I let the customer rep know quickly this hard drive was added to my account several years ago for $35.00, which I had already paid, after several minutes on hold and after getting a supervisor involved the charge was waived. The representative thanked me for be a 17 year customer.
My question for the group is this….I have two options, try and retrieve the recorded material on this drive or do I reformat, basically erasing all content and reusing the drive as a new one. The hard drive has not or did not crash from what I can tell the recorded material is just not accessible. The customer rep said something about copyright laws, not sure what she was refereeing to, all content was for personal viewing only. Does Dish have a way of “locking out” a hard drive? I know if I download a PPV movie it expires in 24 hours, is it the same for recorded content on and External drive? Is there an expiration date?
