ETTV channels down? Chinese Super Pack

[aegrotatio]

Any ETTV channels down? Chinese Super Pack subscribers, see if you can get any of the ETTV channels on your SuperDish 121.

 

[timeasterday]

Ours are down for two days now. Called Dish and they are aware of it, but cannot offer any more info.

 

[aegrotatio]

Ours are down for two days now. Called Dish and they are aware of it, but cannot offer any more info.

Coincidentally it happened the moment I turned off Great Wall Package and turned on Chinese Variety Pack.
They added an occasional crawl that lets you know they're working on it.

 

[Scott6760]

I went on a service call a few days ago for this same problem. The customer didn't speak much english so I guess the CSR wasn't sure exactly what her complaint was, but I should have never been dispatched there. They were getting the Chinese Variety Pack off the 118.7 using a DISH 500+. Signal strenth was great, the locals and AT100 came in just fine, but there was just an info screen and some background music on all the Chinese channels. Contacted Dish, CSR said it is a known issue and couldn't give me any info except that the engineers were working on it.

 

[Kru83]

I went on a service call a few days ago for this same problem. The customer didn't speak much english so I guess the CSR wasn't sure exactly what her complaint was, but I should have never been dispatched there. They were getting the Chinese Variety Pack off the 118.7 using a DISH 500+. Signal strenth was great, the locals and AT100 came in just fine, but there was just an info screen and some background music on all the Chinese channels. Contacted Dish, CSR said it is a known issue and couldn't give me any info except that the engineers were working on it.

situlation like that make sure you call csr and have them write note on the account that DO NOT SETUP SERVICE CALL UPLINK ISSUE. sometimes csr just want customer off the phone, specially when they dont speak english.