I have a 722k with the OTA tuner card installed, and have been enjoying OTA broadcasts and PVR functionality through my receiver for a couple of years. Yesterday afternoon, I got a yellow error box with a 739 error code for every OTA station. It does not appear to be a problem with the signal or antenna, as when I plug the antenna cable into my TV, bypassing the receiver, I can receive all local signals at 100% signal strength, along with several distant stations about 80 miles away.
I contacted DISH and once they heard the “739 error code”, they stated that they could no longer troubleshoot the problem, because they could not guarantee OTA signal presence or quality, and they referred me to antennaweb.org. They insisted that I was unable to receive an OTA signal despite the fact that I had no problem pulling in all stations on my TV if I bypassed the receiver. I spoke to three tech support agents, including advanced tech support and an advanced tech support supervisor, and I got the same broken record. I asked to speak with a different agent, and I was sent to an account cancellation specialist! They also refused to send out a technician, even at my expense. I finally spoke with an account cancellation supervisor, and he agreed to send me either a new OTA module or a new receiver (but not both)—I opted for a new OTA module, as the rest of the receiver appears to be working properly.
Aside from being a bit astonished about the lack of customer support and technical assistance, and the apparent eagerness to lose me as a DISH customer, I am still puzzled why this issue might be occurring. I wondered if anyone had experienced a similar problem or what other troubleshooting solutions might be. I have unplugged the receiver from the outlet, waited 5 min, and plugged it back in. I have also pressed the red reset button. I tried deleting my OTA stations and searching for them again, but no station was detected by the receiver, despite the fact that the TV can receive all stations if I bypass the receiver. I’m hoping a new OTA module might do the trick, but wanted to make sure I wasn’t missing something obvious. Many thanks in advance!!
John
I contacted DISH and once they heard the “739 error code”, they stated that they could no longer troubleshoot the problem, because they could not guarantee OTA signal presence or quality, and they referred me to antennaweb.org. They insisted that I was unable to receive an OTA signal despite the fact that I had no problem pulling in all stations on my TV if I bypassed the receiver. I spoke to three tech support agents, including advanced tech support and an advanced tech support supervisor, and I got the same broken record. I asked to speak with a different agent, and I was sent to an account cancellation specialist! They also refused to send out a technician, even at my expense. I finally spoke with an account cancellation supervisor, and he agreed to send me either a new OTA module or a new receiver (but not both)—I opted for a new OTA module, as the rest of the receiver appears to be working properly.
Aside from being a bit astonished about the lack of customer support and technical assistance, and the apparent eagerness to lose me as a DISH customer, I am still puzzled why this issue might be occurring. I wondered if anyone had experienced a similar problem or what other troubleshooting solutions might be. I have unplugged the receiver from the outlet, waited 5 min, and plugged it back in. I have also pressed the red reset button. I tried deleting my OTA stations and searching for them again, but no station was detected by the receiver, despite the fact that the TV can receive all stations if I bypass the receiver. I’m hoping a new OTA module might do the trick, but wanted to make sure I wasn’t missing something obvious. Many thanks in advance!!
John
