They offer free install to existing upgrades too BUT, I can tell you why to not go for it: You are due an install on a Tuesday, the installer shows up and says he doesn't have the receiver or dish, he'll be back when he gets it. He comes back on Thursday, pops the HR20-700 in and leaves. Didn't even make sure it works. Didn't have my 5LNB. Call the local office Thursday afternoon and Friday. Hold for 40 minutes and get hung up on. Call back, a supervisor is supposed to call me back as "soon as he's off the phone". NEVER calls back. Call retention on Monday. The CSR trys to get the local office. I get conferenced in, we get snapped at by the person on the end of the line, and again hung up on. We call back. They say a supervisor will call me back the next day. I ask D* what can I do. CSR says "unfortunately nothing, it appears we hired a bad installation company." So, I am held hostage by this freaking company trying to get the rest of my order finished. The company never calls back. By the time yesterday rolled around I have given up calling the local office and D* and begging for them to fullfil the rest of the order, so I call retention one more time yesterday and tell them I am done with them. Told them to cancel it all and I'll send equipment back. CSR says lets try the local office once more. He finally comes back after having me on hold for ten minutes. Says installer will be out tomorrow (today after 3). Last night I got an automated call saying the installer will be at my house from 1 to 5. I am at work until 2:30, so my guess is they will show early and I'll miss them....go figure.
That is why it would be nice to install it yourself.
Through it all, in every phone call to D* I have asked them to just me the 5LNB and let me do it - and they won't do it.
