Does a 722k come with a smart card?

[Claude Greiner]

I got a 722K that I sold on eBay a few days ago.

The buyer is claiming I didn't send him the card.

Are the 722Ks still using an internal smart card, or did dish start shipping them with external smart cards?

 

[satnewb]

Still internal.

 

[garys]

Should be internal, but if the card needed to be upgraded, Dish should send it to him. Still the same as when you sold Dish, Claude.

 

[3HaloODST]

Did he even try to activate it yet? But yeah, no 722k that I am aware of has ever had an external smart card. They weren't even out before the G3 cards came out.

Hopper has G4 cards though.

Sent from my iPhone 4S using SatelliteGuys

 

[rajmarie]

My 722k has a slot in the front for a card....although it dont have any...dont know if Dish can send a card & use that slot.

 

[KE4EST]

No card in either of mine.

 

[ZachS@DISH]

722k's are still internal cards.

 

[Claude Greiner]

Thanks for all the responses!

I wake up this morning and get several emails from ebay and the buyer complaining that the 722K I sold him was "Not as described"

I finally get to the bottom of this and had to call in and activate this myself on behalf if the customer this afternoom.

Turns out the whole problem started out with some dumb CSR at Dish who told the customer I ripped him off, and said that I should have included the card and wanted to sell him one for $50.

 

[thechaz05]

Thanks for all the responses!

I wake up this morning and get several emails from ebay and the buyer complaining that the 722K I sold him was "Not as described"

I finally get to the bottom of this and had to call in and activate this myself on behalf if the customer this afternoom.

Turns out the whole problem started out with some dumb CSR at Dish who told the customer I ripped him off, and said that I should have included the card and wanted to sell him one for $50.

Par for the course, sadly I expect nothing less from their csr's. You should've included said satellite guys information for him to join up

Sent from my phone using SatelliteGuys sweet app.

 

[KE4EST]

Wow!

 

[TheKrell]

I finally get to the bottom of this and had to call in and activate this myself on behalf if the customer this afternoom.

Turns out the whole problem started out with some dumb CSR at Dish who told the customer I ripped him off, and said that I should have included the card and wanted to sell him one for $50.

UnbeLEEvable! So, how do you activate on behalf of a customer? I thought the customer had to do that.

 

[navychop]

A phone call with the right numbers, who's to know?

 

[lucky86]

The CSR should be able to locate the newly purchased receiver and see the account it is on and that it is purchased and not leased. Then should be able to transfer it over to the new owners account with no problem. As long as the box shows as purchased and no outstanding balance then they should be able to transfer it immediately. It sounds like you may have spoken with an agent who was confused or may not have transferred a receiver before.

 

[primestar31]

I'm betting the buyer never even called Dish. He just expected there to be a card in the slot, freaked out when he didn't see one, and never before saw a receiver with an embedded card.

So he right away jumped to the conclusion that he was cheated and filed the "significantly not as described" claim.

 

[whatchel1]

I'm betting the buyer never even called Dish. He just expected there to be a card in the slot, freaked out when he didn't see one, and never before saw a receiver with an embedded card.

So he right away jumped to the conclusion that he was cheated and filed the "significantly not as described" claim.

He then proceeded in a frenzy to call E* and got the idiot on the other end crazy too. He was probably scream my DVR doesn't have a card WTF do I do.

 

[lucky86]

I bet that did happen

 

[dare2be]

Par for the course, sadly I expect nothing less from their csr's.

Or ANY CSRs.

 

[Stargazer]

The CSR's don't know what the heck is going on half the time, misinforming customers and so forth, and it is not just Dish Network either.

 

[Claude Greiner]

UnbeLEEvable! So, how do you activate on behalf of a customer? I thought the customer had to do that.

Call in as a retailer and give the csr the customers account info and the receiver number.