I would be shocked if those CSRs even knew what satellites they have. They just know what channels you are suppose to get according to your account or package.
My interest was more to making sure the changes/upgrade would be free. They are, so that's good. I was also thinking about changing over to 61.5 now as opposed to waiting, but I guess it's better to sit tight and see what happens. I was just thinking about beating the rush to switch over.