Everyone get ready....here comes another opened can of worms! 
As a Trouble Call Specialist I see all kinds of crap in the field. I see stuff from retailers, DNS and even techs from my own company. And I can tell you, there's jobs from all of them that suck. There isn't any place that's immune from it. There's always gonna be some young kid who doesn't have the maturity or the mindset to be able to do installations/service correctly. DISH pays it's installers by the job, so you're always gonna have that. That's just the way a lot of people think - "Hey, I'm only getting paid 50 bucks for this install, I'm here for hours, so they're only gonna get the quality of work that 50 bucks deserves". But what they fail to realize is that for a 3 room job that pays 50 bucks, and it takes them 3 hours from start to finish, that's 17 bucks an hour. I don't care where you live, that's pretty good cash. As a TC Specialist I make $25 per call. Most calls I can fix in less than an hour. $25 an hour. I feel that that warrants the best job that I can possibly give. On every call I make sure that the signal levels are good, picture quality is good, system is grounded and weatherproofed, fittings are all replaced regardless of how new or old they are (just cuz I'm that picky), cable is not cut or damaged, and the dish is solidly mounted. If any of those things are not the way they should be, I fix it. Regardless of whether that's why I was actually there or not. Maybe the customer just has their TV2 on the wrong channel, but I still check everything, and I train all the newbies to do the same. But still, I find myself every day cleaning up someone else's mess. Probably half of the jobs I go to, I end up redoing at least the outside half of the system, since 90% of the time that's where most problems come from. Just today I moved a dish off the side of a metal single-wide trailer that was floppping in the breeze down to a pole on the ground. Customer had no 129 signal for locals and the 119 was about 75%. After move - 119 - 111% 129 - 90%. It was one of my guys that put it up there. He will be backcharged for the job. But not for the whole job. We have a system in place that breaks down certain dollar amounts for different aspects of the job.
So....I said all that to say this. There are installers out there that do crappy work. And holding true to the consumers law, a dissatisfied customer will tell an average of 10 people about their negative experience. Conversely, a satisfied customer tells an average of 4 people about their experience. So I would say that as a rule the publicity given to poor installs is somewhat exagerated. Some of the issue is lack of training. The rest is the attitude of the techs. And I can tell you from experience that if a tech has gotten into a bad attitude, you won't fix it by backcharging him. It will only piss him off and give him a justification for continuing his bad habits. The only thing you can do is build a file on him and fire him. I agree with DISH's QC program. I was part of it for some time and I can tell you that it does help to increase work quality. If nothing else, it helps to raise awareness amongst the workforce of exactly what is expected. However, the idea of a 100% backcharge is laughable. There are always going to be exceptions to certain rules. I certainly hope that someone will take another look at this before they implement it. I understand the thinking behind it, but at the same time I think that they are going to lose a lot of their good workers because of it. Like someone else said, nobody is perfect. I don't care who you are. You will always occasionally forget to crimp a fitting or tighten a bolt or clip the end off a zip tie. What will end up happening is they will lose the good workers, then you'll get into this rut of hiring new people to replace them who will have to be rushed out the training room door to pick up jobs because of all the people quitting/ fired. Then those guys screw up and get canned.....it turns into a vicious cycle. If they're so concerned about quality all of the sudden, they're going about it the wrong way.
As a Trouble Call Specialist I see all kinds of crap in the field. I see stuff from retailers, DNS and even techs from my own company. And I can tell you, there's jobs from all of them that suck. There isn't any place that's immune from it. There's always gonna be some young kid who doesn't have the maturity or the mindset to be able to do installations/service correctly. DISH pays it's installers by the job, so you're always gonna have that. That's just the way a lot of people think - "Hey, I'm only getting paid 50 bucks for this install, I'm here for hours, so they're only gonna get the quality of work that 50 bucks deserves". But what they fail to realize is that for a 3 room job that pays 50 bucks, and it takes them 3 hours from start to finish, that's 17 bucks an hour. I don't care where you live, that's pretty good cash. As a TC Specialist I make $25 per call. Most calls I can fix in less than an hour. $25 an hour. I feel that that warrants the best job that I can possibly give. On every call I make sure that the signal levels are good, picture quality is good, system is grounded and weatherproofed, fittings are all replaced regardless of how new or old they are (just cuz I'm that picky), cable is not cut or damaged, and the dish is solidly mounted. If any of those things are not the way they should be, I fix it. Regardless of whether that's why I was actually there or not. Maybe the customer just has their TV2 on the wrong channel, but I still check everything, and I train all the newbies to do the same. But still, I find myself every day cleaning up someone else's mess. Probably half of the jobs I go to, I end up redoing at least the outside half of the system, since 90% of the time that's where most problems come from. Just today I moved a dish off the side of a metal single-wide trailer that was floppping in the breeze down to a pole on the ground. Customer had no 129 signal for locals and the 119 was about 75%. After move - 119 - 111% 129 - 90%. It was one of my guys that put it up there. He will be backcharged for the job. But not for the whole job. We have a system in place that breaks down certain dollar amounts for different aspects of the job.
So....I said all that to say this. There are installers out there that do crappy work. And holding true to the consumers law, a dissatisfied customer will tell an average of 10 people about their negative experience. Conversely, a satisfied customer tells an average of 4 people about their experience. So I would say that as a rule the publicity given to poor installs is somewhat exagerated. Some of the issue is lack of training. The rest is the attitude of the techs. And I can tell you from experience that if a tech has gotten into a bad attitude, you won't fix it by backcharging him. It will only piss him off and give him a justification for continuing his bad habits. The only thing you can do is build a file on him and fire him. I agree with DISH's QC program. I was part of it for some time and I can tell you that it does help to increase work quality. If nothing else, it helps to raise awareness amongst the workforce of exactly what is expected. However, the idea of a 100% backcharge is laughable. There are always going to be exceptions to certain rules. I certainly hope that someone will take another look at this before they implement it. I understand the thinking behind it, but at the same time I think that they are going to lose a lot of their good workers because of it. Like someone else said, nobody is perfect. I don't care who you are. You will always occasionally forget to crimp a fitting or tighten a bolt or clip the end off a zip tie. What will end up happening is they will lose the good workers, then you'll get into this rut of hiring new people to replace them who will have to be rushed out the training room door to pick up jobs because of all the people quitting/ fired. Then those guys screw up and get canned.....it turns into a vicious cycle. If they're so concerned about quality all of the sudden, they're going about it the wrong way.
X's 100
:, and they have work nationwide. They told me there was plenty of work to go around. I know I can't do them all by myself. Besides, its one hell of a part time job. I started out running routes when Rocking R and Dish screwed me over (by not giving me work every day)---ie when I had time. 
