Dish wont allow DVR on newly activated 722

[Gblee677]

I had a 622 and three 211's all with EHD on my account. Had to replace my 622 because of bad rf modulator. So activated a 722 reman I purchased and now dish won't enable DVR function on the 722 because the say I need to upgrade to Hopper and yet DVR still works on my 211's .

 

[ethanlerma]

Are you sure your 722 is not one of the "neutered" models? What I mean is that there is some that are being installed by Dish that have had their hard drives removed, essentially converting them into 222/222k's. These are usually installed to replace 322's for people that upgrade to ViP systems but don't want DVR functionality.

Also, where did you buy this 722?

 

[Gblee677]

I purchased it on eBay as it is a remanufactured model and I have EHD connected to it. Maybe it is " neutered" here is system info screen and DVR disabled message.

 

[HipKat]

I purchased it on eBay as it is a remanufactured model and I have EHD connected to it. Maybe it is " neutered" here is system info screen and DVR disabled message.

Have you tried just calling back to get a different agent?? Sadly. Dish's Customer Service is at a low with Agents giving completely wrong information, often. I had one Friday, 722 to a Hopper upgrade that the Customer was told his recordings could be easily transferred by Ethernet (It can't) which is a Hopper to Hopper function

 

[Gblee677]

Have you tried just calling back to get a different agent?? Sadly. Dish's Customer Service is at a low with Agents giving completely wrong information, often. I had one Friday, 722 to a Hopper upgrade that the Customer was told his recordings could be easily transferred by Ethernet (It can't) which is a Hopper to Hopper function

Agreed, I've talked to two different agents.One agent said it was equipment malfunction other said said it's deactivated and DVR isn't available unless I upgrade to Hopper.

 

[TheKrell]

One agent said it was equipment malfunction

That I can believe. But don't I see a green in the "HDD" test on your right hand photo?

other said said it's deactivated and DVR isn't available unless I upgrade to Hopper.

That I do not believe. Time to call again. BTW can you get 61.5 as well? Lots of channels over there these days.

 

[stardust3]

With 1 sat showing green, is it possible a check switch needs to be done?

 

[Gblee677]

It wasn't done with scan 61.5 come in

 

[HipKat]

That I can believe. But don't I see a green in the "HDD" test on your right hand photo?

That I do not believe. Time to call again. BTW can you get 61.5 as well? Lots of channels over there these days.

I see the test wasn't complete so the 61 may have just not showed up yet before he took the pic, but I was thinking the same thing at first