I spent thousands of dollars buying my 921 receivers when they first came out - six of them in all and I believe at the time, they were $1,300 each and I waited forever to get them.
The hard drives failed one by one and so I decided to get new 922's but someone advised holding off for the NEW Vip622 Mpeg4 receivers.
On February 6th. I paid Dish $150 online for the current months bill. I then telephoned and ordered ONE $299 deal for the 622 receiver. The CSR advised that it would be shipped in 7-10 days. An install date (for a Dish 1000) was scheduled for today, February 26th (Sunday!) and the installer just called saying he would be late. He confirmed that he was going to install a Dish 500 (I already have three of those and two Dish 300). I told him I needed the Dish 1000 and he said he didn't have any and I would need to call Dish CSR which I did. I asked the installer if he had the Vip622 receiver with him and he said "No, they are shipped from Dish"
The Dish CSR said the installer was wrong he was told to install a Dish 1000 and they would be happy to provide me with another install date - this one was for March 21, 2006 (a month from now!). I asked about the new receiver and was told that they couldn't provide one to me as I didn't have enough money in my account. Hum...
February 5th paid you $150 online for a bill that amounted to $132. (you owe me money).
February 5th called and paid you $299 for the receiver and you took the money saying it would be shipped in 7-10 days. It never was.
So in one day I paid them $449 (January 5th.)
My next bill would be due March 6th. 2006 for $132
They deducted March 6th. 2006 bill from my credit when it is not due yet and left $177 in my account as a Misc credit.
I hit the roof and called in the supervisor - they are almost as retarded as the CSR's - the supervisor told me that the Vip622 is so popular and duh, we don't know if or when we will ship on to you BUT we do want more money from you so we can gave you another 'tentative' install date. Hey lady, enough is enough! You are screwing me! I am not on any autopay method - I paid you $449 in one day and no payment is due to you until NEXT month and you are telling me I owe YOU money. I am not a fool, I know the game Dish play and I wasn't having it.
Here I am, paying them $449 and I have no receiver - they don't even have ANY receivers and they don't know IF or WHEN they MAY have the receivers. They did say, they are shipping them out as fast as they can make them - BS!
Now they want to give me a 'tentative' date of March 21st 2006 and that, Sir is subject to change. I told them 'go forth and multiply' cancel the order for the receiver, credit me back $299 I paid you for it. Well, we can't do that because your bill has been paid from the $299 so we can leave you with a $177 credit or we would be happy to refund that back to your credit card (hint it is NOT a credit card it is a DEBIT card). Not acceptable UNDO ALL you have done and put me back to how I was on February 5th. I paid my bill you are owed nothing. I paid you $299 for a receiver - I want that money back NOW! My bill is NOT due until March 6th so let's get it done. Finally they did.
I told them they were a bunch of retards... they have no right to be selling things they do not have. They have no right to be taking money off customers when they KNOW they do NOT have the product AT ALL. They have no right to be deducting funds from my prepaid Dish account until the due date(s).
In closing I told them that I am cancelling the receiver as I have no confidence in their ability to provide one in a timely manner and without more BS and/or lies that I have encountered. Besides, if their 'tentative' install date is March 21, 2006 (due to THEIR total incompetence!) (I have been paid and waiting since February 6th. so it IS their incompetence!) WHY would I pay $299 seven days before I can get it for $99 (duh!) The deal I heard is $299 now or $299 - $200 rebate on April 1, 2006 so why should I bother paying $299 for the sake of seven days.
Incidently, I did get an automated Dish Network call yesterday confirming my install for today.
They are a SAD bunch at Dish and they really need to get their act together and start treating customers better and STOP the BS stop the lies. I have been with Dish since they first started. I bought ALL of my equipment (6 921 receivers) I paid for all the dishes. I paid for all the coaxial and all the switches (my last ones were 2 for $200 each). So yes, I am totally disgusted.
By the way, one CSR did tell me a few weeks ago "We are working on a software update for the 921 which will change it from Mpeg2 to Mpeg4) I called him an IDIOT and told him to check with Tech Support because he was not talking from his mouth.
I think it is time for DirectTV to contact me with a deal that I just cannot refuse.
I have seen all these promos and ads for new Dish customers and new DirectTV customers and I have so say, old customers such as myself are being screwed and it is the new customers who get the best deals while we wait and wait.
Enough is enough get that business knocked into shape... educate your CSR's with knowledge and truth and STOP advertising equipment you do NOT have. You should always have plenty of stock to meet expectations or demand. Adding new channels (which we all pay for!) and then telling a customer "Well you will need to but another new reeiver if you want to receive them" is NOT a good way of doing business! Then when you do manage to sucker them in, you take their money, tell them you will ship a product and then you find out they do NOT even have the product.
How do you all feel about how YOU are being treated by this company? I know I cannot be the only one!
Please Note:
A copy of this post has been emailed to Dish Network together with my name and address for their perusal. I am not afraid to speak the truth and stand up for what it right and mke known what is wrong!
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to posting on this forum. 
