Finally bit the bullet and upgraded from the 811 to the 622.
for 2 years i have had an old Directv dish mounted on the back porch single LNB only pointed @ the 119.
Sunday 7/2 an installer comes walks in looks @ my setup. Sees that theres work to be done and sys.... "this is a mess... well where's the new receiver?" I inform him dish said he would bring it. He calls back to his office talks to the install mgr and sys theres no box here i cant install. Gives me the managers card and phone # and goes to leave. I ask him to wait while i call his office. He sys no " i've got to make more money". I call his boss he conferences me w/ Dish. He sys the work order sys DNS deliver for the receiver. Dish informs him that means that the installer will deliver the receiver. and that all install booked after 6/8/06 require the installer to bring a receiver.
He apologises and sys he will bump me to tomorrow. "First appointment...8:30 am" Well the new installer comes. 1pm and sys This work order is only for a single dish pointed @ the 61.5 for HD... Calls his boss, another conference call to dish. Dish informs me that in addition to the 200.00 i paid for the privilege of leasing their new box they now want another 59.99 to upgrade my dish. I pitch a fit and pony up the CC #.
The installer sys that the original guy had the box in his van he just didnt want to do a full install. It takes a while and he'd get paid more to just do other more simple jobs.
I'm writing all of this to say. That i understand the frustration of the install guys. They are mostly ham and eggers trying to make a buck. But to me a company as large as dish should have more pride in themselves then to let these guys be their front line. These guys dont care about the customer or the company, just doing more installs to get paid.
I'm gonna give serious consideration to their competition. Customer service means a lot to me. Evidently not so much to dish
for 2 years i have had an old Directv dish mounted on the back porch single LNB only pointed @ the 119.
Sunday 7/2 an installer comes walks in looks @ my setup. Sees that theres work to be done and sys.... "this is a mess... well where's the new receiver?" I inform him dish said he would bring it. He calls back to his office talks to the install mgr and sys theres no box here i cant install. Gives me the managers card and phone # and goes to leave. I ask him to wait while i call his office. He sys no " i've got to make more money". I call his boss he conferences me w/ Dish. He sys the work order sys DNS deliver for the receiver. Dish informs him that means that the installer will deliver the receiver. and that all install booked after 6/8/06 require the installer to bring a receiver.
He apologises and sys he will bump me to tomorrow. "First appointment...8:30 am" Well the new installer comes. 1pm and sys This work order is only for a single dish pointed @ the 61.5 for HD... Calls his boss, another conference call to dish. Dish informs me that in addition to the 200.00 i paid for the privilege of leasing their new box they now want another 59.99 to upgrade my dish. I pitch a fit and pony up the CC #.
The installer sys that the original guy had the box in his van he just didnt want to do a full install. It takes a while and he'd get paid more to just do other more simple jobs.
I'm writing all of this to say. That i understand the frustration of the install guys. They are mostly ham and eggers trying to make a buck. But to me a company as large as dish should have more pride in themselves then to let these guys be their front line. These guys dont care about the customer or the company, just doing more installs to get paid.
I'm gonna give serious consideration to their competition. Customer service means a lot to me. Evidently not so much to dish
