I called Dish this afternoon, mostly to complain about the lack of activity in getting a new deal with MSG (The local sports network here in NY that carries the NY Rangers Hockey Team) - the first two people I spoke to were clearly reading from a script, and most likely one several thousand miles, and at least one ocean away. They each offered about the same - discount of $5 a month for six months, or free HD Platinum for three months ($10 a month, same deal). Finally, I was transferred to someone referred to as a "supervisor" but she identified herself as a Customer Retention specialist. After going through the reasons for my call (I wasn't looking for a rebate as much as I want to watch my local Hockey team on TV), she offered the $10 a month discount for the next year. Insomuch as I'm locked in for the next two years anyway, I figured something is better than nothing, so I took the deal. But I still would rather have live hockey.
Greenwood Luke
Warwick NY
Dish Network since 1998 or so.