Dish Online still showing other market's locals (sorta)

[Hall]

I just went to Dish Online to set a timer for Rudolph that's on tonight at 8pm.


This is one of the rare times that I didn't have to login, logout, and log back in in order to clear the other market's locals from showing in the guide alongside my actual locals. I thought, they finally fixed that ! Anyway, look at what I see when I actually select the show to set the timer.


Past experience has shown to NOT trust it. It does show the recording set for 8pm on the right show but I've seen that before and it ends up recording 2-3 hours later (Mountain time, I think), based on 8pm for KXMC.

Who thinks it will work right ? Will this ever get fixed properly ?

 

[TigerpounceTN]

On my phone I get locals listed for somewhere in Nebraska alongside my actual locals. I have no idea why. I am nowhere near Nebraska.

 

[Hall]

Logout, log back in. Sadly, that's a known issue that Dish isn't too interested in fixing since this is the "resolution" (for 1-2 years now). Well, that's for on the computer. Not sure if that works with the phone app.

 

[ZachS@DISH]

I just went to Dish Online to set a timer for Rudolph that's on tonight at 8pm.
View attachment 83096

This is one of the rare times that I didn't have to login, logout, and log back in in order to clear the other market's locals from showing in the guide alongside my actual locals. I thought, they finally fixed that ! Anyway, look at what I see when I actually select the show to set the timer.
View attachment 83097

Past experience has shown to NOT trust it. It does show the recording set for 8pm on the right show but I've seen that before and it ends up recording 2-3 hours later (Mountain time, I think), based on 8pm for KXMC.

Who thinks it will work right ? Will this ever get fixed properly ?

Can you please send me a PM with your account information? I would like to escalate this issue. Can you please include your username for dishonline.com?

 

[johnissoevil]

I just went to Dish Online to set a timer for Rudolph that's on tonight at 8pm.
View attachment 83096

This is one of the rare times that I didn't have to login, logout, and log back in in order to clear the other market's locals from showing in the guide alongside my actual locals. I thought, they finally fixed that ! Anyway, look at what I see when I actually select the show to set the timer.
View attachment 83097

Past experience has shown to NOT trust it. It does show the recording set for 8pm on the right show but I've seen that before and it ends up recording 2-3 hours later (Mountain time, I think), based on 8pm for KXMC.

Who thinks it will work right ? Will this ever get fixed properly ?

I usually hit that refresh icon, that usually updates the grid for me and gets rid of the non-locals, save for the Superstations and AAD channels.

 

[lucky86]

Is your receiver IP connected and is the connection solid and never dropping? The local DMA market displayed in Dish Online is pulled via IP and if you don't have your box connected, there is a possibility of seeing incorrect locals or multiple DMAs.

 

[Hall]

I usually hit that refresh icon, that usually updates the grid for me...

The grid isn't wrong

 

[Hall]

Is your receiver IP connected and is the connection solid and never dropping? The local DMA market displayed in Dish Online is pulled via IP and if you don't have your box connected, there is a possibility of seeing incorrect locals or multiple DMAs.

If my receiver wasn't connected, I wouldn't be able to access it via Dish Online. Dish knows where I *live* irregardless of whether or not my receiver is online so there's zero excuse for it showing me locals for AZ or NM.

 

[MattG@DISH]

If my receiver wasn't connected, I wouldn't be able to access it via Dish Online. Dish knows where I *live* irregardless of whether or not my receiver is online so there's zero excuse for it showing me locals for AZ or NM.

You can still access the guide when viewing dishonline.com even if the receiver is not connected. We allow customers to set up to 5 timers every 30 minutes for receivers that are not connected, and these commands are sent via satellite.

If you send Zach or myself a PM with the requested information, we would be happy to look into this further.

 

[Hall]

Ahhh yes, I forgot that ability exists. Nonetheless, it's not the issue, yes?

I've already PM'd Zack, by the way

 

[MattG@DISH]

Ahhh yes, I forgot that ability exists. Nonetheless, it's not the issue, yes?

I've already PM'd Zack, by the way

We'll have the issue looked into further, but normally resetting/connecting broadband connections will alleviate the issue. It's been a bit of a sporadic issue

 

[TigerpounceTN]

We'll have the issue looked into further, but normally resetting/connecting broadband connections will alleviate the issue. It's been a bit of a sporadic issue

Even sporadic issues have causes. If my wife browses our channels on her iPhone when we aren't home and tries to record a show and she accidentally sets it to record from a Lincoln, Omaha or wherever the heck local, that show is not going to record. That is a problem. More times than not, those channels will show up for us.

 

[ZachS@DISH]

Can we get everyone who is having this issue to send Matt or myself a PM with your account information? We would like to get these issues escalated. Thanks.

 

[terpsmandan]

On my phone I get locals listed for somewhere in Nebraska alongside my actual locals. I have no idea why. I am nowhere near Nebraska.

Glad I am not the only one. It only seems to do that before I try to access my dvr then my actual locals come up.