My install occurred today in the DC area. I was assured prior during my chat that the antenna would be external. I had an antenna located in the attic which picked up all my locals plus several Baltimore stations. However, I only had the single tuner USB dongle.
The tech installed an indoor antenna because I "lived too close to the towers". Of course the indoor antenna picked up only a third of the channels that I had previously. I lost the Maryland stations plus my local PBS station. It wasn't the tech's fault due to this policy, but at least he installed the dual tuner USB dongle. I chatted with Dish afterwards and they would not budge. The could install an outdoor antenna for around $140, which I declined. I re-attached my attic antenna and I decided to drop the local Dish channels. Oh well, I can also pick up and record locals via my Fire Recast which feeds 4 TVs.