DISCLAIMER:
I have worked as tech support and some customer service work in past several years and i have had my share of moronic, rude ppl. I always treated CSR with respect and tried my best to be nice as possible becuase i have been there but today i just had it!!!
TAKE 1:
I called aroung 8am PST to upgrade to DISH HD SILVER + 211+Another Dish (for 2 south asian channels) and boy that was a wrong move....
I get this girl who out me on hold several times just to find out if i need another dish for DISHHD? ....and what dish i should use for international channels?
finally i had enough when she put me on hold for 15 mins and then i had to hang up becuase i was running late for work.
TAKE 2:
I calll back and spoke another confused CSR. And she also did not know if i need what dish and what reciever and what i can get...i ask to be forwareded a sup.
I speak to the sup and she tells me this
"I DONOT need to upgrade my reciever (811) and still get DISHHD SILVER. I need another DISH 500 installed ($99) to be pointed at 61.5 to get the south asian channels....and to get all this i need to commit for 18 months" i am thinking we are all set so she passed me to TECH support to finish the deal...were getting some where?..WRONG!!
I get the tech and first thing she tells me that i NEED to upgrade to the 211and total cost for 211 + extra dish+DishHD silver (w/locals) and 2 south asians...18 month commitment...PROGRAMMING: $95 per month with $150 installation for all. Ok i am cool with that ....THEN WE GET DISCONNECTED!!!!
TAKE 3:
I call back and get an advance tech who tells me that first thing:
"Sir we offer new dishHD blah blah blah".....and then "you do not qualify for the new packages becuase you have not been a customer for 1 year so you cannot get the 211" i mean i am very patient man who does not get angry really quickly but i let the guy have it. The most horrible support i have ever had to deal with...And i have dealt with SBC INDIA.
Then the guy tells me that I MAY QUALIFY...but their are systems are acting up. So i need to call in a couple of hours.
WHAT THE HECK DO I NEED TO DO????????
sorry guys about my rant ....but hope u understand my frustration. If it was not for those stupid South Asian channels i would have loved to say a big "F" you and goto D*.
I have worked as tech support and some customer service work in past several years and i have had my share of moronic, rude ppl. I always treated CSR with respect and tried my best to be nice as possible becuase i have been there but today i just had it!!!
TAKE 1:
I called aroung 8am PST to upgrade to DISH HD SILVER + 211+Another Dish (for 2 south asian channels) and boy that was a wrong move....
I get this girl who out me on hold several times just to find out if i need another dish for DISHHD?
....and what dish i should use for international channels? finally i had enough when she put me on hold for 15 mins and then i had to hang up becuase i was running late for work.
TAKE 2:
I calll back and spoke another confused CSR. And she also did not know if i need what dish and what reciever and what i can get...i ask to be forwareded a sup.
I speak to the sup and she tells me this
"I DONOT need to upgrade my reciever (811) and still get DISHHD SILVER.
I need another DISH 500 installed ($99) to be pointed at 61.5 to get the south asian channels....and to get all this i need to commit for 18 months" i am thinking we are all set so she passed me to TECH support to finish the deal...were getting some where?..WRONG!!I get the tech and first thing she tells me that i NEED to upgrade to the 211
and total cost for 211 + extra dish+DishHD silver (w/locals) and 2 south asians...18 month commitment...PROGRAMMING: $95 per month with $150 installation for all. Ok i am cool with that ....THEN WE GET DISCONNECTED!!!! TAKE 3:
I call back and get an advance tech who tells me that first thing:
"Sir we offer new dishHD blah blah blah".....and then "you do not qualify for the new packages becuase you have not been a customer for 1 year so you cannot get the 211"
i mean i am very patient man who does not get angry really quickly but i let the guy have it. The most horrible support i have ever had to deal with...And i have dealt with SBC INDIA. Then the guy tells me that I MAY QUALIFY...but their are systems are acting up. So i need to call in a couple of hours.
WHAT THE HECK DO I NEED TO DO????????
sorry guys about my rant ....but hope u understand my frustration. If it was not for those stupid South Asian channels i would have loved to say a big "F" you and goto D*.
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