being from L.A. I knew from the poor grammar and ATTITUDE of the post that the OP was NOT native to the U.S, and these good folks just don't always learn how things are done here, even after living here for decades, they still try to push or demand things the way THEY want it, just like in the old country. I see A LOT of non U.S. native folks posting, and it is almost always a case of not understanding how business works here, and they NEVER accept STANDARD INDUSTRY PRACTICES (DirecTV does the same thing, despite the OP's assertions) in this country when they want what THEY want the way THEY want it, and if you don't do it according to their own ideas, you are branded as dishonest business. Of course, those individuals have their own business practices (if they own or run a business, and many do) that are truly NOT industry practice and in violation of consumer law themselves. This is something my family from rural American really don't understand as they are nice people and encounter pretty much only other nice people all the time. Those of us in the few really huge cities know this to be just the way it is, not a a racist attitude at all, but a fact of life. As one who has Korean friends, I can tell you Koreans, among many other people born outside the U.S., but now living here, have their OWN business practices.
Witness the OLDER Korean couple at COSTCO who broke open a package to take out only 2 items and tried to buy it at the check out with the cashier explaining to them (as if they did not already know) that that product can only be purchased as the entire package/pallet of several, not as one or two items broken from the pack. This back and forth went on for 3 minutes (with the cashier having the tired look of, "Yeah, this happens a lot, and they and these two know the way things work at COSTCO), when a younger woman, who looked like their daughter, arrived with another item, saw what was happening, and rather brusquely grabbed the two items from the conveyer belt and gave, who I believe were her parents, such a glare that you would never want your cat, let alone your own grown, adult child to give you, as if to say, "Knock this @#$% off!" At that point, daughter to the rescue and everyone moved on.