Dish Network FlexTV Questions..
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Confusion from dish
Hi all, I'm a former dishNOW customer. I converted to what I thought was a flexTV account when dishNOW ended, in October 2009. I bought one month's worth of programming then let it lapse since this was for a lake cabin that I haven't spent much time at since. At the end of May this year, I reactivated the service without issue. No reconnect fee, no past due balance, no problems. Service worked until the end of June as expected, then disconnected. I called again today 7/12 to reactivate for another month and they're telling me that my billing cycle is 6/29-7/28 and that I will only receive programming until the end of the billing cycle and that I have to pay the full month's balance for that 2 weeks of programming. The rep told me I was NOT a flexTV customer , I am a Pay In Advance customer. She told me that for less than a month of nonpayment, the account goes into "soft disconnect" when payment is received, service is restored and the billing cycle is not changed. After a month, it goes into "hard disconnect". If payment is received after hard disconnect, a new billing cycle is established. She directed me to a the location on their website with terms and conditions where none of these phrases is mentioned. Anyone have any similar issues or suggestions?
Hi all, I'm a former dishNOW customer. I converted to what I thought was a flexTV account when dishNOW ended, in October 2009. I bought one month's worth of programming then let it lapse since this was for a lake cabin that I haven't spent much time at since. At the end of May this year, I reactivated the service without issue. No reconnect fee, no past due balance, no problems. Service worked until the end of June as expected, then disconnected. I called again today 7/12 to reactivate for another month and they're telling me that my billing cycle is 6/29-7/28 and that I will only receive programming until the end of the billing cycle and that I have to pay the full month's balance for that 2 weeks of programming. The rep told me I was NOT a flexTV customer , I am a Pay In Advance customer. She told me that for less than a month of nonpayment, the account goes into "soft disconnect" when payment is received, service is restored and the billing cycle is not changed. After a month, it goes into "hard disconnect". If payment is received after hard disconnect, a new billing cycle is established. She directed me to a the location on their website with terms and conditions where none of these phrases is mentioned. Anyone have any similar issues or suggestions?
Hi gamartin61 and
to Sat Guys! Just a few things Flex plans and Activation only accounts are indeed Pay In Advance Accounts. If you call an activate your account on 7-12, it really doesn't matter what your billing cycle is because the computer will activate on 7-12 and it will issue a credit for the time from 6-29 to 7-12, which will be used for the next month. We do not have any way of paying for less then a months service on our accounts. If you would like some assistance or specific information regarding your account, you can PM me your account information and I will be happy to take a look! Thank you!I have a FlexTV account and don't understand their payment terms.
I had paid my bill of $89.98 for the period Sept. 13 to Oct. 12 - so they obviously suspended my account on Oct. 13. That was fine and what I wanted as I was going to be away on vacation for two weeks.
When I returned on Oct. 25 I chatted with a CSR to restore my service - she confirmed to me that I would obtain 30 days of service starting Oct. 25 if I paid my bill.
I agreed and paid $89.98 by credit card - thinking I would be good until Nov. 24. They suspended my service on Nov. 13 - so I only obtained 19 days of TV for my payment in full.
I just returned home today and find out it is disconnected - so I thought they just made a mistake - so I chat with them.
They said no - the payment I made was for the period Oct. 13 to Nov. 12 - even though I did not have service for 12 of those days.
They now want me to pay $101.27 for the period Nov. 13 to Dec. 12 - even though I have been without TV for the past 8 days.
This does not make any sense to me. I thought the whole idea of FlexTV was to allow you to start and stop whenever you wanted without any penalties? Why should I have to pay for the days I can not watch TV because it is suspended - this is crazy.
I had paid my bill of $89.98 for the period Sept. 13 to Oct. 12 - so they obviously suspended my account on Oct. 13. That was fine and what I wanted as I was going to be away on vacation for two weeks.
When I returned on Oct. 25 I chatted with a CSR to restore my service - she confirmed to me that I would obtain 30 days of service starting Oct. 25 if I paid my bill.
I agreed and paid $89.98 by credit card - thinking I would be good until Nov. 24. They suspended my service on Nov. 13 - so I only obtained 19 days of TV for my payment in full.
I just returned home today and find out it is disconnected - so I thought they just made a mistake - so I chat with them.
They said no - the payment I made was for the period Oct. 13 to Nov. 12 - even though I did not have service for 12 of those days.
They now want me to pay $101.27 for the period Nov. 13 to Dec. 12 - even though I have been without TV for the past 8 days.
This does not make any sense to me. I thought the whole idea of FlexTV was to allow you to start and stop whenever you wanted without any penalties? Why should I have to pay for the days I can not watch TV because it is suspended - this is crazy.
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