It took 54 minutes from the time I started my call to switch one of my prepaid receivers. I actually thought it would be worse than that and some of it was my own doing - I asked for a number of things to be explained before if I would convert and to settle on the package I would go with.
Complications:
- Either the prompts don't handle DishNow customers (account number or phone number) or they had my shell account phone number incorrect.
- The first operator at first only saw my DTVPal purchase. Eventually he transferred me to a Spanish speaking operator. I didn't time the wait but it was a while.
- The receiver I wanted to activate wasn't the one they had tied to my account. I went with the one they had but I'll have to reprogram some remotes on my end.
- Had to hold the powerbutton to get the receiver to come up on the new firmware and package.
I went with the American Welcome Pack and PIs. The operator said I'd have to have DishFamily or greater for the Cinemax deal. I asked about some international channels (Brazilian) but can't justify the cost for them or even the high packages - I can buy the DVDs of what I like(ed) or watch on the web for much less than the price difference. I also have a FTA (the legit kind) setup and added a DVBworld box last night, after seeing that DishNow was dead, to enhance my options. $9.99 + tax each month is less than what I was spending on DishNow and it is some cheap TV while I explore my tv options for the future.
Don't toss the old equipment in the trash: Keep using it for NASA (or whatever else works), turn it into cash, give it away or recycle it.
I think in the future I'll head straight for the Spanish operators and I don't speak Spanish.
Also, even if you don't speak Spanish take a look at the Latino Packages Dos and Max if are considering Silver or greater. They include locals and many of the English language channels and maybe the option of Playboy for a few bucks less (if you can live without the missing channels).