Dish Network equipment upgrade message

[Josh.M]

Over the weekend I tried to turn on my RV VIP211 and it refused to accept the "hit" authorization. It did update the software. I was told "it was too old" and they "no longer support it" I was then shocked to hear Dish no longer support replacement of any receiver failure past its one-year warranty. I have to admit it's been well over a decade since I had a owned receiver failure. Back in the day they would exchange it. With the protection plan of course. I was not even offered to buy one. I will be trying again to loyalty Monday. It makes little to no sense for me to lease one when its only used very rarely.

None of this sounds right to me...I think they should still RA the receiver for you but they can't guarantee it will be a 211 - it could be a 211z/211k/211.

You might have had someone confused because technically the receivers are "obsolete" meaning you don't need to return them when you receive the exchange.

They may be trying to get you into a Wally, but if you really want to stick with VIP you should be able to.

 

[Josephinelcajon]

None of this sounds right to me...I think they should still RA the receiver for you but they can't guarantee it will be a 211 - it could be a 211z/211k/211.

You might have had someone confused because technically the receivers are "obsolete" meaning you don't need to return them when you receive the exchange.

They may be trying to get you into a Wally, but if you really want to stick with VIP you should be able to.

Hi Josh,

I should have put I have a VIP211Z and do not mind going to the Wally. In fact, that would be great! I called to loyalty who transferred me to tech sup who once again said they cannot exchange any owned receiver past the one-year warranty. I have been transferred back to loyalty where I was told again, I would have to buy a new receiver. I have been on the phone with Dish sense the moment I received your reply.

THANKS! Joseph

 

[Josh.M]

I didn't realize you owned the receiver, so that is my mistake. Owned receivers have different rules, and it's been a while since I've been up to date on that policy but as far as I know we still do out of warranty RAs for owned receivers. There is a cost involved with that replacement but without your account details I wouldn't be able to tell you what it is.

The Wally upgrade you would need to buy on your own, but you can do that through MyDISH I'm pretty certain.

 

[Scott Greczkowski]

11 months it was last December. It was on my account inactive and not powered on sense then.

I would play CSR Roulette on that one as thats the receiver they use with the Portable Tailgater Antennas.

 

[Josephinelcajon]

I would play CSR Roulette on that one as thats the receiver they use with the Portable Tailgater Antennas.

I have tried four calls to loyalty so far the same exact response. The last one tried the hardest but said the system refused to allow her to place the order. Are "conversations" private enough for me to send Josh my account information?

 

[Scott Greczkowski]

I have tried four calls to loyalty so far the same exact response. The last one tried the hardest but said the system refused to allow her to place the order. Are "conversations" private enough for me to send Josh my account information?

While it is secure DISH has certain privacy laws they have to follow, so I would PM him and ask the best way to get him that info. I would say our conversation or PM feature is a lot more secure then sending it over a facebook chat, lol.

 

[Josephinelcajon]

I didn't realize you owned the receiver, so that is my mistake. Owned receivers have different rules, and it's been a while since I've been up to date on that policy but as far as I know we still do out of warranty RAs for owned receivers. There is a cost involved with that replacement but without your account details I wouldn't be able to tell you what it is.

The Wally upgrade you would need to buy on your own, but you can do that through MyDISH I'm pretty certain.

 

[Josephinelcajon]

I didn't realize you owned the receiver, so that is my mistake. Owned receivers have different rules, and it's been a while since I've been up to date on that policy but as far as I know we still do out of warranty RAs for owned receivers. There is a cost involved with that replacement but without your account details I wouldn't be able to tell you what it is.

The Wally upgrade you would need to buy on your own, but you can do that through MyDISH I'm pretty certain.

Josh was able to get my receiver up and running! A very BIG THANK YOU!

 

[FredInColo]

Josh, can you comment on why the CSRs that Josephine spoke to were unable to get her receiver working?

 

[Josephinelcajon]

Josh, can you comment on why the CSRs that Josephine spoke to were unable to get her receiver working?

Um well this is embarrassing. My username comes with a story. My first internet experience was WebTV it asked for my name Joseph and address at that time El Cajon CA it said "Joseph" was not available but "josephinelcajon" was. It sounded great at the time and no one saw "josephine" until the past couple of years. I have had it so long its hard to change to me. So its actually "Joseph" He/Him and I no longer live in El Cajon California but still live in the county of San Diego. No worries I am quite use to it these days!

 

[FredInColo]

It's obvious now that you mention it, Joseph. I should have read more carefully but I'm happy that I'm not the first, at least.

 

[Josephinelcajon]

Josh, can you comment on why the CSRs that Josephine spoke to were unable to get her receiver working?

After several calls to tech and loyalty all had the same reply. Dish refuses to replace a customer owned receiver past its one-year warranty regardless of the Dish Protection Plan. Back in the day they always would so long as you had the protection plan. It gives a lot of value to leasing. The key he and other missed at first was it was my owned receiver. We fixed my issue by using the private chat here. And I am so grateful for his time!

 

[Josephinelcajon]

It's obvious now that you mention it, Joseph. I should have read more carefully but I'm happy that I'm not the first, at least.

No problem. I keep wanting to change it but after 30+ years its hard mentally.

 

[HipKat]

Um well this is embarrassing. My username comes with a story. My first internet experience was WebTV it asked for my name Joseph and address at that time El Cajon CA it said "Joseph" was not available but "josephinelcajon" was. It sounded great at the time and no one saw "josephine" until the past couple of years. I have had it so long its hard to change to me. So its actually "Joseph" He/Him and I no longer live in El Cajon California but still live in the county of San Diego. No worries I am quite use to it these days!

lol, just because of El Cajon, I knew what it was the first time I saw it

 

[TheKrell]

It sounded great at the time and no one saw "josephine" until the past couple of years.

How would you have known if they didn't try to call you "Josephine"?

It's obvious now that you mention it, Joseph. I should have read more carefully but I'm happy that I'm not the first, at least.

Nope. Guilty as charged.

 

[CU2000]

Its my understanding that Dish will no longer activate VIP Receivers, 622,222,722,211 etc. Existing accounts with these receivers are still ok.
I think its Wally's & Hopper series receivers that can replace the VIP receivers.

 

[MikeD-C05]

No problem. I keep wanting to change it but after 30+ years its hard mentally.

Just change it to Joseph-in-SanDiego . No confusion that way.

 

[mdprince]

So, I'm gonna jump in here although the thread is 6 months old (since last post). If I need to start a new thread just let me know. I have the Hopper3 and 6 4K Joeys for the house and in our RV (which we don't use enough - work), we have a VIP612 and a VIP211Z. Everything works great (in the LA area), but I like the hopper and joey so much, I'd like to get them for the RV. When I called Dish, they said I could do it but it has to be done by an RV dealer or repair place that has an authorized Dish installer. Does this sound like the only way to do it? And or, should I just stay with what's in the RV since I own them? Would Dish try to bill me for a second home (RV) or just $5 to $10/month for each unit?? TIA Michael

 

[dishdude]

So, I'm gonna jump in here although the thread is 6 months old (since last post). If I need to start a new thread just let me know. I have the Hopper3 and 6 4K Joeys for the house and in our RV (which we don't use enough - work), we have a VIP612 and a VIP211Z. Everything works great (in the LA area), but I like the hopper and joey so much, I'd like to get them for the RV. When I called Dish, they said I could do it but it has to be done by an RV dealer or repair place that has an authorized Dish installer. Does this sound like the only way to do it? And or, should I just stay with what's in the RV since I own them? Would Dish try to bill me for a second home (RV) or just $5 to $10/month for each unit?? TIA Michael

You would probably be better off with a couple of Wallys in the RV, you'll get the same interface and remotes as the Hopper and can plug an external HD in to DVR. Wally would be plug and play, no change to the RV's wiring would be required. You can also buy them online.

 

[mdprince]

You would probably be better off with a couple of Wallys in the RV, you'll get the same interface and remotes as the Hopper and can plug an external HD in to DVR. Wally would be plug and play, no change to the RV's wiring would be required. You can also buy them online.

Definitely did not know that hooking up a hard drive to a Wally would allow me to DVR show. Can a Wally record more than one show at a time?

And my second question is, what you referred to - does the wiring change for the Hopper/Joey system ?? I seem to remember that you do away with the little box that has two inputs to the older gear and use only single coax to the Hopper and Joeys.