EchoStar's DISH Network Earns Highest Pay TV Score in Customer
Satisfaction Index
ENGLEWOOD, Colo.--(BUSINESS WIRE)--June 3, 2004--
DISH Network Ranks Above All Cable Companies in Customer
Satisfaction for Fourth Consecutive Year
For the fourth consecutive year, EchoStar Communications
Corporation and its DISH Network, a leading pay television service,
ranked well above all cable companies for customer satisfaction among
satellite and cable TV companies rated by the American Customer
Satisfaction Index (ACSI).
DISH Network posted the highest index score among all satellite
and cable TV companies included in the ACSI and tied with the other
largest satellite TV provider. The score of 71 for DISH Network
reflects customers' overall satisfaction with satellite TV service.
Comcast, the largest cable company, scored 56 out of 100. The ACSI
study surveyed consumers in 2004 about quality, overall value,
customer loyalty and retention.
"The purpose of business is to create a satisfied customer," said
Claes Fornell, Donald C. Cook Professor of Business at the University
of Michigan and director of the ACSI. "Companies that succeed are
rewarded by more repeat business from consumer markets and more
capital from equity markets. In the aggregate, this is how economies
grow. EchoStar does very well on the ACSI. According to its customers,
it delivers the best value and the highest quality in its industry."
"Our number-one ranking in customer satisfaction for the fourth
consecutive year by the ACSI demonstrates DISH Network's commitment to
provide the best value in pay television for our more than 9.7 million
customers nationwide," said Michael Kelly, executive vice president of
Customer Service for EchoStar. "We continue to work hard to deliver
more than 500 channels of all digital programming, local broadcast
channels in 128 markets and in all 50 states, new technologies such as
digital video recorders and high definition TV, and all at the lowest
prices in the nation."
The ACSI is a national economic indicator of customer evaluations
of the quality of products and services available to household
consumers in the United States. The index is produced by a partnership
of the University of Michigan Business School's National Quality
Research Center. Company scores can be found on the ACSI website at
http://www.theacsi.org.
About EchoStar Communications Corporation
EchoStar Communications Corporation (NASDAQ: DISH) serves more
than 9.7 million satellite TV customers through its DISH Network(TM)
and is a leading U.S. provider of advanced digital television
services. DISH Network's services include hundreds of video and audio
channels, Interactive TV, HDTV, sports and international programming,
together with professional installation and 24-hour customer service.
DISH Network is the leader in the sale of digital video recorders
(DVRs). Visit EchoStar's DISH Network at www.dishnetwork.com or call
1-800-333-DISH (3474).
--30--
CONTACT: DISH Network
Marc Lumpkin, 303-723-2020
marc.lumpkin@echostar.com
Satisfaction Index
ENGLEWOOD, Colo.--(BUSINESS WIRE)--June 3, 2004--
DISH Network Ranks Above All Cable Companies in Customer
Satisfaction for Fourth Consecutive Year
For the fourth consecutive year, EchoStar Communications
Corporation and its DISH Network, a leading pay television service,
ranked well above all cable companies for customer satisfaction among
satellite and cable TV companies rated by the American Customer
Satisfaction Index (ACSI).
DISH Network posted the highest index score among all satellite
and cable TV companies included in the ACSI and tied with the other
largest satellite TV provider. The score of 71 for DISH Network
reflects customers' overall satisfaction with satellite TV service.
Comcast, the largest cable company, scored 56 out of 100. The ACSI
study surveyed consumers in 2004 about quality, overall value,
customer loyalty and retention.
"The purpose of business is to create a satisfied customer," said
Claes Fornell, Donald C. Cook Professor of Business at the University
of Michigan and director of the ACSI. "Companies that succeed are
rewarded by more repeat business from consumer markets and more
capital from equity markets. In the aggregate, this is how economies
grow. EchoStar does very well on the ACSI. According to its customers,
it delivers the best value and the highest quality in its industry."
"Our number-one ranking in customer satisfaction for the fourth
consecutive year by the ACSI demonstrates DISH Network's commitment to
provide the best value in pay television for our more than 9.7 million
customers nationwide," said Michael Kelly, executive vice president of
Customer Service for EchoStar. "We continue to work hard to deliver
more than 500 channels of all digital programming, local broadcast
channels in 128 markets and in all 50 states, new technologies such as
digital video recorders and high definition TV, and all at the lowest
prices in the nation."
The ACSI is a national economic indicator of customer evaluations
of the quality of products and services available to household
consumers in the United States. The index is produced by a partnership
of the University of Michigan Business School's National Quality
Research Center. Company scores can be found on the ACSI website at
http://www.theacsi.org.
About EchoStar Communications Corporation
EchoStar Communications Corporation (NASDAQ: DISH) serves more
than 9.7 million satellite TV customers through its DISH Network(TM)
and is a leading U.S. provider of advanced digital television
services. DISH Network's services include hundreds of video and audio
channels, Interactive TV, HDTV, sports and international programming,
together with professional installation and 24-hour customer service.
DISH Network is the leader in the sale of digital video recorders
(DVRs). Visit EchoStar's DISH Network at www.dishnetwork.com or call
1-800-333-DISH (3474).
--30--
CONTACT: DISH Network
Marc Lumpkin, 303-723-2020
marc.lumpkin@echostar.com
