OK, I must admit that with all the griping about how inferior my ViP622 is to a TiVo, it has managed to record all but one of my programs in the last 6 months. I must also admit the picture quality is better with E* than it was with D*. I called E* today to change my programming package from the top tier to the DVR Advantage + HD. Naturally I was quite ticked when the rep said this required CC AutoPay (Damn you Charlie). So I put the agent on hold, spoke with the little lady and we opted to cancel. Based on my past experience with E* and the cancellation tier, I was ready for the fight. I am happy to say they are a changed department. I was connected within 1 minute to a rep named Josh. Josh first offered DVRAd +HD with an 18-month commit. I said no thank you, he placed me on hold and came back after about a minute and offered DVRAd + HD -2.00.mo for 6 months. No contract, no CC Autopay. So like I said, with all the bad I have shared, it is time to tell the good. Thanks Josh!
Dish Network Customer Service?
- Thread starter PowerMax
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. As of 12:05 PM ET our provider has moved us to a new server.
Things seem to be running better on this new server. However in trying to diagnose the issue (before finding out it was a hardware issue) we made some system changes which we need to undo. So if you find any issues or errors please let us know in the Operations Center Forum.
Thank you for your patience! Sorry for the issue!
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Im really surprised youd cancel over CC autopay, but I dont know the whole history. I cancelled D* but that was because I had 4 HR20's in 5mo's and had to wait 8 days for the alst one.
I do not pay with or have a CC, it is a debit card and there is not a company on the planet that I trust with a blanket authorization on my checking account. Those HR20's were terrible.
I understand that I guess. I keep a visa for these purposes, but I understand not having one too.
I've used it for years on my DIsh account and I have 3 of them and I have had no problems with them charging me for anything unusual. Now I did have a problem with being charged for a dish 1000 when I tried to get dvr advantage plan back in February. A email to ceo@echostar.com fixed that though.
Yeah, I have netflix and many other things on auto pay. I figure its a major visa, ill just decline it if I have issue.
I'm on the Dish DVR advantage program. One option I had, other than the auto pay, was to renew my 18 month committment. I clarified with them that if I renewed my 18 month commitment, I would NOT have to do an autopay? the CSR said that was right...most people went with the autopay, but if I wanted to renew my 18 month commitment, that woudl suffice for the Advantage plan.
I agree about the Dish Customer Service. They have always been great!
Bruce
I agree about the Dish Customer Service. They have always been great!
Bruce
