Greetings All:
Read this and decide for yourself if you want to be a dish network customer.
I have been a Dish Network (International) customer for the past 9 years. Last month I decided that I should give Dish Network my American channels + Dish HD business. Being an existing customer, I could not get any equipment deals. As a customer, I decided to have Dish international disconnected and wanted to wait 6 months.
Called customer service and was convinced by special account services to stay on - they PROMISED that they would give us a new customer install + equipment. Very cautiously, I decided to jump into the upgrade queue as a new customer.
Called 2-3 times after I understood the various equipment that I could qualify for as a Dish customer. The account folks told me that they could take care of me but would need two visits to get me free 4 room setup (their deals only allow dish in 3 rooms).
After struggling with customer service for a week or two, I finally had my appointment setup.
Appt #1: The contractor tech showed up and brought the wrong dish, talks to the supervisor for 1-2 hours and then tries to fix the situation. We end up calling customer service, they said that they could not modify the existing work-order so they end up creating a new one. Spent 3-4 hours in all trying to do this.
Appt #2: The employee tech shows up, again with the wrong equipment, wastes like 1-2 hours, and finally ends up coming over again at 6pm with a Dish 500+ (which seemed fine). Says that he needs 4-6 hours to install on a Monday. I said no, I can't have them working till midnight on the stuff, I would not do that. Called the supervisor again, requested that they send the same tech.
Appt #3: The same tech shows up again, and takes 10 hours to do a 4-room install + Dish 1000+ pole install. Wasted the entire day. Finally, finishes up the install at 6pm, and guess what? Their mainframe machine is down so they can't activate the setup - has me sign the paperwork, walks out without activation.
Finally, at 10pm we do the activation, and all seems to go fine. Except, now the guy on the phone doing the activation says that my account has already been active for 32 days - I told him that I just got the install today - he apologizes (as all the other techs did) and says that I won't be able to get any deals, no free HD for 6 months or free 3-months of HBO. He said that he would apply 5 month credits to the account and behaved as though he was doing me a favor. In addition, I did not have access to my locals, which I had asked for on the workorder. OMG, Dish is driving me completely insane.
I am now on the phone cancelling all of this, as I dont want to deal with Dish, I just want my 2 international channels back, period. I dont want anything to do with their incompetence. I am tired. What else could go wrong with them, you folks tell me?
Read this and decide for yourself if you want to be a dish network customer.
I have been a Dish Network (International) customer for the past 9 years. Last month I decided that I should give Dish Network my American channels + Dish HD business. Being an existing customer, I could not get any equipment deals. As a customer, I decided to have Dish international disconnected and wanted to wait 6 months.
Called customer service and was convinced by special account services to stay on - they PROMISED that they would give us a new customer install + equipment. Very cautiously, I decided to jump into the upgrade queue as a new customer.
Called 2-3 times after I understood the various equipment that I could qualify for as a Dish customer. The account folks told me that they could take care of me but would need two visits to get me free 4 room setup (their deals only allow dish in 3 rooms).
After struggling with customer service for a week or two, I finally had my appointment setup.
Appt #1: The contractor tech showed up and brought the wrong dish, talks to the supervisor for 1-2 hours and then tries to fix the situation. We end up calling customer service, they said that they could not modify the existing work-order so they end up creating a new one. Spent 3-4 hours in all trying to do this.
Appt #2: The employee tech shows up, again with the wrong equipment, wastes like 1-2 hours, and finally ends up coming over again at 6pm with a Dish 500+ (which seemed fine). Says that he needs 4-6 hours to install on a Monday. I said no, I can't have them working till midnight on the stuff, I would not do that. Called the supervisor again, requested that they send the same tech.
Appt #3: The same tech shows up again, and takes 10 hours to do a 4-room install + Dish 1000+ pole install. Wasted the entire day. Finally, finishes up the install at 6pm, and guess what? Their mainframe machine is down so they can't activate the setup - has me sign the paperwork, walks out without activation.
Finally, at 10pm we do the activation, and all seems to go fine. Except, now the guy on the phone doing the activation says that my account has already been active for 32 days - I told him that I just got the install today - he apologizes (as all the other techs did) and says that I won't be able to get any deals, no free HD for 6 months or free 3-months of HBO. He said that he would apply 5 month credits to the account and behaved as though he was doing me a favor. In addition, I did not have access to my locals, which I had asked for on the workorder. OMG, Dish is driving me completely insane.
I am now on the phone cancelling all of this, as I dont want to deal with Dish, I just want my 2 international channels back, period. I dont want anything to do with their incompetence. I am tired. What else could go wrong with them, you folks tell me?
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