Dish Installers,have you ever heard of this?

[jbrelish]

Last night we had a line of storms come through and afterward only hard locals. After 2 hours last night and 3 hours today and doing every test I could multiple times we found the dish (1k4) had moved. We could move the upper part of the mount with finger tips. I asked my son to slowly move it to the left as to get it close to where it used to be to see if we could gain a signal for 72 and 77. What happened next amazed me. The top tube going into the base tube actually snapped off. So there he was holding the upper dish unit in his hands. I had him set it down next to the base on the roof. He said it was rusty where it snapped off. My question is, is this common?
Called Dish, told them everything, they are supposed to be coming Monday 8-12 for a replacement. Now after this has happened it may explain why my signal levels kept changing,the silly thing was turning as the wind blew.
Also any suggestions as if we should maybe once a year check the mounting/adjustment bolts to make sure they are secure?

 

[Dishman1978]

Can not say that I have ever seen that happen..

 

[Tampa8]

Well you do live in the Rust Belt.....

 

[Brian Fuller]

. I have never seen rust that bad even on installs that are several years old. Have dish install a new one. As far as preventive measures. Don't paint it or spray pam or nonstick stuff on it. Unless your install ina complete hack job must installs should remain in good condition for several years

Sent from my Nexus 7 using Tapatalk 4

 

[Claude Greiner]

If your next to the ocean I have heard of dishes rusting like that, but its not common

 

[TheKrell]

My D500 mast has been up over 10 years with no such problem.

 

[MikeD-C05]

The only time my dish moved was in Hurricane Rita in 05. I found my dish 500 crushed into a C shape, but it never moved off of the pole. After that hurricane I take all my dishes down and put them in the house to protect them and re-install after the lights come back on.

 

[TimberWolf]

The top tube going into the base tube actually snapped off.

this sounds like it was a pipe adapter mount and not a standard mast

if that is the case, it is very common especially with 1k.4 dishes

 

[vash1090]

The old pipe adapters were metal and rusted out. Newer ones are ceramic, but aren't DNS approved very often anymore.

 

[jbrelish]

this sounds like it was a pipe adapter mount and not a standard mast

if that is the case, it is very common especially with 1k.4 dishes

Ok,what snapped using this picture is the thicker part of the split base, That part is rusted and snapped and fell into the roof mount tube. Mine is the type that slides inside the gray base tube. My son said the tube base tube is not round anymore but bent out a bit. So this leaves me to believe this had been loose for awhile and moving. I live in NE Pennsylvania so not ocean salt here. We did have the high winds from Hurricane Sandy roll through last year,maybe that loosened it. I appreciate you folks for giving me some advice/insight into this and thank you.

 

[Dishman1978]

And this is why we do not use quick.pipe adapters on existing masts but replace them with correct diameter mast. .

 

[Dishman1978]

Question, did you switch from another satellite service to dish when you became a subscriber?

 

[jbrelish]

Question, did you switch from another satellite service to dish when you became a subscriber?

First,that picture is not my setup. The gray top part looks like that,the gray split tube slides into my base gray tube. As I said the larger of the split tube is what snapped and was rusty. The smaller split seems to still have the gray paint on it. Second, no, I have not been with another provider. Been with Dish at this location since November 1999. Also had Dish at different location prior to moving into this house.

 

[jbrelish]

update

Well the tech came out and replace the base and moved it to the peak of the roof. Clear LOS now. What broke was an 8 inch long extender tube between the base and upper dish chassis. What is odd is that 3/4 of the break shows rust that has been there quite a while. That dish was installed during the Dish drive to get all my equipment to HD. Really nice tech and give him 10's across the board on the survey.

 

[Dishman1978]

Good to hear it was resolved. And you had a good tech e perience.