Dish HD: sound, but no picture

[davec53]

I'm having an issue tonight where certain HD channels are sound only, no video...and it seems random.

Espn, espn2, history, a&e, are some that are coming in fine in HD...but not much else. There is sound, and the SD versions are OK, but there is no video.

Even 1 of my HD local channels is doing it...the other 3 are OK ( Lexington, KY market )

Something going in in the sky?

 

[Bobby]

If you have sound you oughta have a picture. Try unplugging your receiver for a minute and then plug it back in.

 

[3HaloODST]

What model receiver? Tried soft reset (red RESET button, or hold POWER button for 5-10 secs?) Tried power cycling (unplug for 15 seconds, replug?)

 

[levibluewa]

I've experienced no picture with sound on everything with the 211s...jiggling the hdmi connection at the receiver brings the picture back...may not be your situation however.

 

[lakebum431]

How are you connected (HDMI, optical, component)? What components are in your setup (AV receiver?)? As was already asked what receiver are you using?

My guess is that your audio setup on the dish receiver got changed from Dolby/PCM to PCM only and your setup is not liking that. The reason that the receiver matters is it changes how you get to that setting.

 

[jckm78]

looks like a handshake issue, try a different brand hdmi or just use component

 

[mayrad_dishnetwork]

Hello my name is Mayra Diaz. I work for DISH Network Customer Service. Thanks for all your great responses, I would definitely try a to unplug the receiver for 10 sec and plug it back in. Also I would try to run a check switch test press menu (6-1-1) and press select on check switch and on the installation summary press test. After the test is finished cancel out of the menu all the way. If that doesn't work for you please post back.

 

[NotMe546]

When this happens all you need to do is reboot the receiver. Evey once in a while I need to due this, usually after a software update.

 

[davec53]

The reboot took care of it. Thanks!

 

[Bobby]

Glad to help.....