DISH Hacked - Websites are BACK ONLINE!

[jrbdmb]

I was actually glad so little has been on the news. Dish will hopefully bounce back from this much easier without the news pumping fear into customers.

I dunno ... maybe there should be a little fear. A six day outage for any customer service / billing seems unprecedented.

 

[TheKrell]

This is when I'm glad my auto-payment goes through Paypal. No direct connection to my cards.

Ah... The only time I never got my charges reversed was through my Paypal account which I had used years in the past with a restaurant. (My restaurant account was hacked.) All fraudulent charges to my CC's were all immediately reversed once I called my bank.

 

[Michael P]

I just tested On Demand, it worked today. It wasn't working yesterday when I first read about the cyber attack.

 

[scoob83]

Ah... The only time I never got my charges reversed was through my Paypal account which I had used years in the past with a restaurant. (My restaurant account was hacked.) All fraudulent charges to my CC's were all immediately reversed once I called my bank.

I stopped using PayPal. They caused so many issues when I had to dispute a charge. I spent hours on the phone with AmEx trying to get things fixed. I never use PayPal anymore because of that.

 

[That American Girl]

I just tested On Demand, it worked today. It wasn't working yesterday when I first read about the cyber attack.

My OnDemand has been up and down. But still playable.

 

[nelson61]

Reading their filing, it appears the cell/wifi business was also affected.
Not a good way to grow a new business.

 

[Foxbat]

I wonder if Dish uses VMWare for its virtualization. Versions of ESXi are vulnerable to one of the discovery services allowing for Ransomware attacks of the VMs and Hosts.

Hackers exploiting two-year-old VMware flaw to launch large-scale ransomware campaign

Cyber-criminals are hitting thousands of servers across Europe and North America with ransomware using exploit for a flaw patched in 2021.

techcrunch.com

 

[NYDutch]

And then when your third party or pal pal gets hacked you’ll be with the same problem so you’re choices are not any safer.

What would your solution be?

 

[NYDutch]

I stopped using PayPal. They caused so many issues when I had to dispute a charge. I spent hours on the phone with AmEx trying to get things fixed. I never use PayPal anymore because of that.

Paypal has quickly handled eBay disputes to my satisfaction, and I've always gone through the credit card companies for issues affecting them.

 

[ClarkGable]

If this is a typical cyber attack, we won't be officially notified of any data breach until 6-12 months from now, and then offered free credit monitoring for a year or two - if we're lucky.

 

[Josephinelcajon]

I have a lot of faith and loyalty in Dish. Every disruption I have ever experienced was either to protect my bill from increasing and or I was compensated for it. In the past I have been given credits, a Roku box, OTA antenna, free movies and so much more! No matter the size of the company or who they are all of them are vulnerable to be hacked. I received a call from someone claiming to be a police officer a few weeks ago. I never answer and sent the voice mail to my local police who said it is becoming very common. They will try anything these days! By the way they were even able to change their caller ID to appear to be from a local police department! Be very careful. Best advice Do not answer. call directly to the company a phone number you know is their number. Do not even reply to a text. Emails are starting to look so real. Again, go directly to that company and never through an unrequested email. Crazy world these days I would do anything to go back to the 70s.

 

[rvvaquero]

Crazy world these days I would do anything to go back to the 70s.

Hmm. Two main things I remember from the 70's................working 90 hour weeks and mini skirts. I'm not up for either these days.

 

[cpdretired]

Hmm. Two main things I remember from the 70's................working 90 hour weeks and mini skirts. I'm not up for either these days.

You forgot the GoGo boots.

 

[comfortably_numb]

I'm a Boost customer and haven't been able to get into my account. Still says "pardon our dust" today

 

[comfortably_numb]

No matter the size of the company or who they are all of them are vulnerable to be hacked

Perhaps, but my prediction is there will be a class-action lawsuit and after 3-4 years we'll all get $5 while the attorneys make $50 million.

 

[MikeD-C05]

I have a lot of faith and loyalty in Dish. Every disruption I have ever experienced was either to protect my bill from increasing and or I was compensated for it. In the past I have been given credits, a Roku box, OTA antenna, free movies and so much more! No matter the size of the company or who they are all of them are vulnerable to be hacked. I received a call from someone claiming to be a police officer a few weeks ago. I never answer and sent the voice mail to my local police who said it is becoming very common. They will try anything these days! By the way they were even able to change their caller ID to appear to be from a local police department! Be very careful. Best advice Do not answer. call directly to the company a phone number you know is their number. Do not even reply to a text. Emails are starting to look so real. Again, go directly to that company and never through an unrequested email. Crazy world these days I would do anything to go back to the 70s.

Yes the 70s with Watergate hearings and a president resigning office. Bring back those good old days.

 

[tasmithe]

The TV service is working just fine.

Sent from my motorola one 5G ace using Tapatalk

I was in my camper over the weekend and my Pathway service was fine EXCEPT for locals. They went out each night about 5 pm or so and stayed off till after 7 pm ...

 

[tasmithe]

The system has been down all day making this a nightmare. No activations, no modifies, no upgrades, no sales and a lot of unhappy customers

I can't even pay my bill. There seems to be NO WAY to pay at this time.

 

[NYDutch]

I can't even pay my bill. There seems to be NO WAY to pay at this time.

I think it's safe to assume Dish won't cancel your service for non-payment at this point.

On edit: From Dish.com/current-customer-support:

Frequently Asked Questions

Will I be charged any late fees for not being able to make a payment on time?
When our systems are back up, we will review accounts for late fees that occurred while customers were unable to make payments, and those late fees will be removed.


I am trying to make a payment/will my service be shut off in the meantime?
We are currently experiencing issues with processing payments and making account updates for some customers. If you are affected, you will not lose your service while we’re resolving this issue. Thanks for being a valued DISH customer.

 

[dishdude]

I think it's safe to assume Dish won't cancel your service for non-payment at this point.

Even if they wanted to they probably couldn't!