DISH Hacked - Websites are BACK ONLINE!

[Mister Coke]

Just call Dish and paid my bill.......

 

[Tecmo SB Guy]

Now I wonder, is billing even able to send out billing statements (both electronic and paper for those like me who prefers to have physical statements) currently.

Probably no.

I'm on paperless and usually get an e-mail 2 days after the 28th of each month that says, "Your bill is ready" to view but I haven't gotten that e-mail yet.

 

[jayiw]

Just call Dish and paid my bill.......

Were you able to just have them process your payment from the card on file or did you have to provide them with card info? Thanks!

 

[dare2be]

I'm not making a manual payment, because I know that once the system is back in working order, the payment will go through. I'm not dealing with a double charge.

 

[NYDutch]

My auto-payment goes through Paypal and went on time. I suspect the money is sitting in Dish's Paypal account waiting to be transferred when the systems are fully back on line.

 

[Josephinelcajon]

I was not on auto pay and have received no reminders. Being on SSA I pay on the 1st but due today the 3rd. I have had some disruptions that should be compensated for. Not being able to use my movie certificate, Not being able to pay my bill on time. I have two remotes that seem to be killing their batteries (lights flashing when sitting on the table) I would have changed some programing choices. ALL can wait and I am sure Dish will make it right in the end. As for now I am grateful the Plus is up and running and I can watch TV and recordings as normal. I am concerned about Dish in losing faith from others and any new customers wanting to start and current customers that need repairs. I am also very concerned if ANY company is negotiating with hackers! They should NEVER give in to them! I would rather go back to paper and phones!

This really should be a few hour thing of shutting down an infected system and booting up another. I am certainly no expert at this!

I do use PayPal for most bills and even have a PayPal debit card to use. Dish was not one of them. I informed my Bank of America who is aware and will flag my account and issues a new card. I already had my credit frozen but also informed them. They all seemed very aware and not very concerned.

Meanwhile life goes on I guess.....

 

[syphix]

If a subscriber gets locked out of premium apps (HBO Max, etc.) or regular channel apps (Fox Sports, ESPN), you can bet they’re noticing.

Just got locked out of HBO myself. My first inconvenience of this outage.


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[Almighty1]

Nope, my payment reminder email was never received. Should have gotten it over a week ago. Same with the automatic payment made email that should have gone through Tuesday.

The electronic ones are done in-house by Dish themselves. The paper bills are done by CSG Mail Services or at least mailed by them which appears to also do it for Comcast/XFinity, Charter as well as many others. I was asking only because I wonder how did some people's autopay actually processed during the downtime.

On another note, I have the TVB Jade Chinese Cantonese package and I believed on February 25, 2023 - TVB News had an outage and DISH had their message on the channel with DISH music in the background that they are aware of it and working to restore service to the channel. They did fi the channel few ours later and it's been working again since so at least we know they can fix technical issues with the actual service.

 

[TheLip]

If a subscriber gets locked out of premium apps (HBO Max, etc.) or regular channel apps (Fox Sports, ESPN), you can bet they’re noticing.

Just got locked out of HBO myself. My first inconvenience of this outage.


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Yep, locked out of the HboMax app on FireStick. We are nine days out from the hack...

 

[HipKat]

Yep, locked out of the HboMax app on FireStick. We are nine days out from the hack...

Nothing short of astounding.

Please research how long it typically takes to recover from something like this

 

[detuch254]

HipKat do you happen to know the amount of call centers running today? Or, was it the same singular one?

 

[NYDutch]

This really should be a few hour thing of shutting down an infected system and booting up another. I am certainly no expert at this!

That would be nice if it were true. Unfortunately, a company the size of Dish is not dealing with just one system, rather it's multiple interconnected systems that need to be thoroughly examined by forensic data specialists to determine how the initial entry was made so the rebuild process can be protected from repeated attacks. Restoring the operating systems is the easiest part of the process, restoring the highly fluid data in multiple databases as fully as possible is the difficult part. It's not an easy process, and I speak as a retired multi-national company systems administrator/analyst that has overseen similar rebuilds caused by various disasters from fires to earthquakes and tornadoes.

I was fortunate to not have to deal with a ransomeware attack during my pre-retirement career, but I did assist with one attack as a post-retirement consultant for a small ~900 employee manufacturing company. We got them back in operation in about 5 days working almost around the clock, but getting everything fully back to normal took another couple of weeks of piecing things together using airgapped systems to pull pertinent records out of the corrupted data. I'm very glad I'm not involved in the recovery process a company the size and complexity of Dish and it's connected companies involves.

 

[TheLip]

Please research how long it typically takes to recover from something like this

With the systems properly backed up and segmented accordingly?

I have a degree in IT as I have said before, so I have some familiarity. In fact, I have wrote retrospective papers on several extensive data breaches examining the causes and response. In most cases, companies have been warned time and again of vulnerabilities from contracted security firms, but either ignore the warnings or the warnings never reach a management level high enough to affect change.

A question you need to ask yourself if you are a leader in IT is, "What will happen if our systems are infiltrated and we are hit with a ransomware attack?"

 

[comfortably_numb]

companies have been warned time and again of vulnerabilities from contracted security firms, but either ignore the warnings or the warnings never reach a management level high enough to affect change

As an IT professional myself, I concur. The cost of implementing advanced security measures are often rebuffed by management/accounting as unnecessary because a breach hasn't been experienced yet. Then, it happens.

 

[NYDutch]

With the systems properly backed up and segmented accordingly?

I have a degree in IT as I have said before, so I have some familiarity. In fact, I have wrote retrospective papers on several extensive data breaches examining the causes and response. In most cases, companies have been warned time and again of vulnerabilities from contracted security firms, but either ignore the warnings or the warnings never reach a management level high enough to affect change.

A question you need to ask yourself if you are a leader in IT is, "What will happen if our systems are infiltrated and we are hit with a ransomware attack?"

What is your recommended process for securely backing up multiple interconnected systems using multiple dynamic data bases?

 

[nelson61]

As an IT professional myself, I concur. The cost of implementing advanced security measures are often rebuffed by management/accounting as unnecessary because a breach hasn't been experienced yet. Then, it happens.

Fall off the 10th floor.
Passing the 5th floor.
"Ok so far"

 

[Conway]

My equipment is starting to loose channel authorization. I subscribe to HBO and still can’t log into HBOMax or any dish credentials. I wanted to catch the last of us and I get the subscribe button when trying to use on demand. I pay for the AT250 HBO and dish movie pack.. if I’m right my package has fallen to AT120. Lost HBO/MGM/Lifetime Movie Network Etc.. I get needs authorization box. I did reboot just for giggles. My bill is autopay and due March 5th. I highly doubt a $5 credit will remedy the situation.

 

[jwhalerfan]

If a subscriber gets locked out of premium apps (HBO Max, etc.) or regular channel apps (Fox Sports, ESPN), you can bet they’re noticing.

Just got locked out of HBO myself. My first inconvenience of this outage.


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On another note, we're 9 days out of work. There are thousands of techs unable to pay their bills this month.
And you can pay HBO directly instead of Dish. You'll even get a week free, then cancel it. Problem easily solved. Dish will credit you for the inconvenience, but they won't cover our lost wages.

 

[navychop]

What is your recommended process for securely backing up multiple interconnected systems using multiple dynamic data bases?

Should not be answered. Just helping bad guys.

 

[dishdude]

On another note, we're 9 days out of work. There are thousands of techs unable to pay their bills this month.
And you can pay HBO directly instead of Dish. You'll even get a week free, then cancel it. Problem easily solved. Dish will credit you for the inconvenience, but they won't cover our lost wages.

Wait, Dish isn't paying their techs during their inability to dispatch workorders?