DISH First Major Pay-TV Provider to Offer Customer Service App in Spanish
"With an estimated 71 percent of US Hispanics accessing the Internet via smartphones, apps are a crucial part of the customer service experience," said Alfredo Rodriguez, vice president of DishLATINO. "With MyDISH, customers can access the services they want, in the language they prefer, without having to make a call."
About the App
The MyDISH App will default to the language the user has selected in their smartphone or tablet settings. For users whose phone settings are set to Spanish, the app will automatically display content in Spanish. The app puts users in control of such functions as paying bills, enrolling in auto-pay, accessing account information, changing programming package subscriptions, ordering pay-per-view or video-on-demand, accessing My Tech with information about an upcoming technician appointment and referring friends to DISH.
To help educate customers about the app, DishLATINO is launching a series of ads featuring Eugenio Derbez, including the following video featuring his wife, Alessandra Rosaldo: https://youtu.be/H1evYnnUGuk.
About the User Interface
The complete on-screen experience is now available in Spanish on a Hopper, Joey or Wally set-top box. Once selected, functions such as the menu, guide and search will all be displayed in Spanish.
"In addition to enjoying programming in both Spanish and English, customers can control which of the two languages they use to search, scroll and select shows," said Rodriguez. "Today's announcements are part of our commitment to delivering the best entertainment and customer service experience for our customers."
To learn more about how DishLATINO is delivering the best English and Spanish language TV entertainment experience, visit www.dishlatino.com.
- ‘MyDISH' App allows customers to pay bills, change programming packages, order pay-per-view, check tech appointment status and more
- Language defaults to Spanish or English based on user's phone settings
- DishLATINO rolls out Spanish-language user interface for Hopper DVR, Joey and Wally boxes
"With an estimated 71 percent of US Hispanics accessing the Internet via smartphones, apps are a crucial part of the customer service experience," said Alfredo Rodriguez, vice president of DishLATINO. "With MyDISH, customers can access the services they want, in the language they prefer, without having to make a call."
About the App
The MyDISH App will default to the language the user has selected in their smartphone or tablet settings. For users whose phone settings are set to Spanish, the app will automatically display content in Spanish. The app puts users in control of such functions as paying bills, enrolling in auto-pay, accessing account information, changing programming package subscriptions, ordering pay-per-view or video-on-demand, accessing My Tech with information about an upcoming technician appointment and referring friends to DISH.
To help educate customers about the app, DishLATINO is launching a series of ads featuring Eugenio Derbez, including the following video featuring his wife, Alessandra Rosaldo: https://youtu.be/H1evYnnUGuk.
About the User Interface
The complete on-screen experience is now available in Spanish on a Hopper, Joey or Wally set-top box. Once selected, functions such as the menu, guide and search will all be displayed in Spanish.
"In addition to enjoying programming in both Spanish and English, customers can control which of the two languages they use to search, scroll and select shows," said Rodriguez. "Today's announcements are part of our commitment to delivering the best entertainment and customer service experience for our customers."
To learn more about how DishLATINO is delivering the best English and Spanish language TV entertainment experience, visit www.dishlatino.com.
