In my personal experience, the biggest complaint about Dish and why people dump Dish is sharing ViP DVR's or not enough tuners to prevent the madness of conflict and lack of whole home. Even the Hopper and HWS as a good whole home tech system still has inadequate number of tuners for a family. All people really want is to be able to record their programs and eleminate conflict. As good as the 6 tuner TiVo's are and how they may be adequate for many households, there are a lot of people who don't like the 6 tuner ceiling and get a SECOND 6 tuner TiVo. Dish's 16 tuners is sure to be enough for just about 99% of households out there today, and those large families. I really have heard very few complaints regarding Dish that were not about how the Dish DVR's just don't allow them to records what they want when they want. Yes, a non-DVR box and maybe one ViP DVR model for those who don't have qualifying credit. Best to have fewer box models to support. I'm sure Charlie would LOVE to eliminate all but 3 models, but he and Dish have legacy around their necks.