Sometimes it's management that does the bonehead moves, especially the ones that should no better!.
DISH called telling me I need to upgrade to Hopper and Joey
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Sometimes it's management that does the bonehead moves, especially the ones that should no better!.
Sounds like a scam to me. If your equipment was too old to where you would start losing channels, Dish would send you something in the mail and you would see a message on you account when you login online. Good job not falling for the scam.
Yes. It's been pretty well established that Dish was not who called the original poster. Only issue at this point is how that person got the information, and from what can be seen, opinions a'plenty on that.
ever read employee reviews for Dish on any job review site, especially call center employees.
lots of people "claiming" to be disgruntled employees both present and former, so you do the math.
as a betting man that is where I would put my money.
It's almost always a Patel, so it could be a dirty inside joke, or it is truly someone outside of dish. Unfortunately Patel, do to the number of patels that are dish international customers, any International customer, is refered to as a Patel. I don't know about the techs, but I do know in the call centers and the the management, that is the basic reference.
Well as an IT professional, you will be surprised at the amount of Malware and/or viruses on company and corporate computers/workstations, especially when there are field techs with laptops that have access to the corporate database or customer info on the computers themselves. Some techs get online and download viral videos or programs such as games and of course porn sites that containe hidden malware or trojans, then it's open season to get whatever info they can. so somebody could be specializing in Dish customers as well as Direct customers and probably cable also. Since almost everybody has TV, this could be easy target for scams. so sure it could be shady dealers and it could be data that's stolen from a computer.
There is no reason to be forced to be on a Hopper. But ya since sat migration is in the works and SD equip doesn't work with EA/HD, if you have a 301 311 322 501 512 525 or 625 you might get a call to upgrade in the midwest anyways to an HD rcvr. If you call in with any problems they will upgrade you. Now here's the kicker if you are mirroring the whole house with coax you will be forced to use TV2 since there is no TV1 coax output on a 211z 722 or 922. I get so many po'd custmrs who call in for a troubleshoot and are automatically updated for any issues they need a tech for thinking they will get clear HD TV off the one box throughout the house. But they do want a clearer picture lol.
Invalid truck rolls is a stat that agents have to worry about. Before I had been promoted to a Supervisor there, I was always instructed to try and convince the customer into wanting an upgraded receiver, as that does not count towards the NPF-TC rate. Even ifyou just fixed their issue, and did not perform the upgrade, still did not harm internal stats. Now, before you go off on the practice, you do not have many CSR's coming here, unofficially, so there is not point venting about it. There was a thread about a month ago, that was the techs venting back, and unfortunately, it wont do any good. I am no longer with the company(we went our separate ways as I felt there was some things in my specific call center that was not right, and decided to remove myself from that situation), and it was again, before I got promoted.
Yep, invalid truck rolls especially hammer the advanced tech support agents, their managers will give them crap about it, and go into specific accounts to see what they did...if the manager pays attention to detail.
Where the customer is eligible for an MPEG-4 upgrade, I always work to convince them of the benefits (I do still have to take some calls).
As you say, most CSRs aren't going to be here. The Dish employees that do come here are people that are invested in their job, or in the technology, or something like that. I have an impact on new CSRs, and work to make sure the new ones in my call center do things right, but with 11 call centers (and offshore...oh, don't get me started on THAT), it's hard to make a difference.
As a Dish employee, my opinion is my own, and does not represent my employer in any way, shape, or form.
Thanks to sling technolgy and my penchant for eating alone here comes a free PS4
- bigjohnok
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