It could be how much your router is allowing the hopper. Check your settings and make sure that there are no blocks. Now I am internet dumb, so I may mess this up, and apologize if I do, but you can also try "setting the dmz" for the hopper. You will have 100 guys here that will correct what I'm trying to say, but basically, a specific route to the hopper from the router(in laymen terms). I know I get an average if 16mbps on the hopper, with a 50mbps speed from cox.