My brother-in-law knew he had to return it, but thought he had to have the box / RMA # and return form. Also, Dish never gives you the return address unless you ask. Why not give out the address up front and say "If you don't get a box with a shipping label, here is where you send it."
He called Dish multiple times over several weeks for a box. He was promised a box several times, but it never arrived.
Over the next several months he went through complete h*ll with collections. He will never go back to Dish Network.
The same thing happened to me several years ago, except that I finally lost hope that I would ever get a return box (despite multiple phone promises that it was "on the way"), and called for the address and took the receiver to UPS.
As for my current situation, I got a tracking number Friday for my return box and it should arrive Monday.
