I just called DirecTV to activate my R15. The lady couldn't get it activated so she transferred me to a tech guy. He got on the line and said he couldn't activate it because my account was past due. I asked him why the lady didn't tell me that and he said he didn't know. Was he just feeding me bs so that he could get off the phone or is it true that they won't activate an reciever on an account that is past due? I mean they haven't shut off my service yet and why wouldn't the customer service lady have told me that?
directv won't activate receiver b/c overdue?
- Thread starter mikedz4
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that's weird because i can change my account online just fine. I mean you can't change receivers online but i can add/delete packages just fine and all of the options show up just fine so why can't i do it over the phone? Was the tech just being an idiot?
The online acct features will drop off at a longer time (I think at the 2nd mo) than the phone CSRs (any time past due). Just pay the bill.
Don't think he bought one. I remember Robert at VE offering to send him one on an open account.deezoneezo said:
I am sending robert the money monday. I'm getting the check for my hdtivo tomorrow and depositing it into my bank account, paying some to directv and $100 to robert tomorrow. The point is why won't they activate it for me? Why didn't the first csr tell me she couldn't activate it? If I call again tonight or tomorrow will i get the same response?
As stated about 10 times above; it is because you are past due. They will not add additional IRDs unless your account is brought back "in good standing". It is that simple.
Didn't D* recently change some of their credit worthiness policies maybe this has something to do with it?
Did you try adding the receiver online? Not sure how it works with DVRs I know you used to be able to do it online though.
Did you try adding the receiver online? Not sure how it works with DVRs I know you used to be able to do it online though.
Why are you buying your 'wants' when you are having trouble with your 'needs? It's like buying new wheels for your car when you can't afford the maintenance to keep it running (or the gas). 1st - yes - pay the past due amount and your issue will go away. 2nd - please focus on your spending habits - trust me, you will be in BIG trouble down the road if you keep this up. Don't blame D* for the situation - you purchased everything yourself.
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