DirecTV Loyalty Progam

[minorthr]

Have you guys received anything over the past 6-12 months that might have qualified for past gifts; new equipment/dish/free programming of any sort. I wasn't expecting anything as I simply call them if I want something & they always give me what I want (Two H20's, One SD & one Hr-21 in the past year). I've been with them since they launched but can't believe they would go out of there way to exclude 10+ year subs with "The works" packages.

I've gotten jack. Other then having receivers replaced via the protection plan, the last receiver I got was my HR10-250 that I paid like $600 3 or 4 years ago. I have not gotten anything off per month, no free programming nothing.

 

[Hookem99]

Have you guys received anything over the past 6-12 months that might have qualified for past gifts; new equipment/dish/free programming of any sort. I wasn't expecting anything as I simply call them if I want something & they always give me what I want (Two H20's, One SD & one Hr-21 in the past year). I've been with them since they launched but can't believe they would go out of there way to exclude 10+ year subs with "The works" packages.

I got the HD extra pack for 3 months free. Maybe thats all im worth!:river

 

[JeffreyDJ]

I came up as not eligible, but I have had the following in the last year: Free "premier" for 3 months, 2 HD DVR's for $99 each, free ST Superfan, and free HD Plus pack for 6 months ... So, I understand why I wasn't eligible. it should be noted that I didn't call and beg for anything, I simply got this when I called for various things or to upgrade recievers.

 

[uncrules]

I've subscribed to D* since December 1995 and have subscribed to the top level get every channel package since I've had D*. I also added the HD Extra Pack when it come on line. I've never been late on a payment. I also got the not eligible message.

 

[Scott Greczkowski]

No love for me.

 

[goaliebob99]

It says im not elegable either. I have been very loyal, pay my bills on time, spend more money on tv then what I should.. order PPV's, premier coustomer w hd, ect. Feels like you have been kicked down when you see your not elegable for the loyalty program. They should have something up there for all coustomers that states what you have to do to be elegable for the next loyalty offer.

Or even do a point system where every year that you are with D* you get points.. each time you pay your bill on time you get more points, The more programming you order you get more points, and you get more points depending on your package and programming. Sign up for credit card autopay.. gess what you have just earned more points..

Then you can redeme your points for free programming or equipment.

They could call it the Directv Loyalty rewards program. God I need to start working for D*

 

[Ramy]

I have been with Directv since 2001 and I got not eligible too.

 

[Scott Greczkowski]

I am wondering if its because I have been getting credits on the Referal Program?

I am now being penalized because I have been refering DirecTV new customers?

Something to make you go hmm!

 

[jtwex]

When you 'outcasts' log-in click on add new receiver & see if you don't have hearts next to each type of receiver; some people received free/huge discounts for new equipment that didn't show up in the loyalty program.

 

[ryama71]

Denied

I have also been a loyal customer over the 13 years or so and have even moved twice, each time taking advantage of the move program. I too am not qualified for this new loyalty program. On top of this, the costs on the receivers to upgrade to say HD have doubled since yesterday. What gives?

 

[kanderna]

Yep, denied as well. Although based on some of your histories I'm not surprised. Only been with them for a little over 5 yrs.

 

[iceturkee]

sent a polite email inquiring why it said i wasn't eligible. got a nice email response, 3 months free showtime plus they said they would forward my comments to dtv management. not holding my breath but a response from them would be nice. meanwhile, i'll enjoy showtime!

 

[iceturkee]

It says im not elegable either. I have been very loyal, pay my bills on time, spend more money on tv then what I should.. order PPV's, premier coustomer w hd, ect. Feels like you have been kicked down when you see your not elegable for the loyalty program. They should have something up there for all coustomers that states what you have to do to be elegable for the next loyalty offer.

Or even do a point system where every year that you are with D* you get points.. each time you pay your bill on time you get more points, The more programming you order you get more points, and you get more points depending on your package and programming. Sign up for credit card autopay.. gess what you have just earned more points..

Then you can redeme your points for free programming or equipment.

They could call it the Directv Loyalty rewards program. God I need to start working for D*

actually, not a bad idea at all!!

 

[NutFlush920]

I'm not worried about it. I have gotten my fair share of rewards over the past years. Great idea though on DirecTV's part.

There's always good TV, then there is better TV, and finially there is DirecTV!

 

[jcrandall]

No love for me either.

In fact, even less love. The discount on receivers they offered me last week (anything free except HD-DVR for $99) is now gone, just showing regular price - and no, I did not buy one last week.

I just lapsed my second year, so I'm out of contract, haven't added any equipment since my original install. So, it's not just contract status. Probably not just programming either, I have HD-DVR Plus pack ($73), two premiums ($23), NFL-ST & MLB-EI, both with superfan. That's a BIG average bill.

 

[gadgtfreek]

I logged in today, and got a big red box that said you are not eligible to participate in this program.......WTF?

I've been a loyal customer since 1996........
not to mention I subscribe to everything and their brother!!

I'm out of my contract period, so maybe it's time to be loyal to someone else!

I got the same thing.

Been a customer since Aug 2006 but due to a couple of service suspensions (by me), I have had service for a total of 12 mo's.

That stinks I get the same answer as some guys who have had it for 8 years.

 

[dcowboy7]

dbstalk said it doesnt start until tomorrow aug 22.

 

[gadgtfreek]

Hmmm.

 

[cybok0]

No love for me either.

In fact, even less love. The discount on receivers they offered me last week (anything free except HD-DVR for $99) is now gone, just showing regular price - and no, I did not buy one last week.

I just lapsed my second year, so I'm out of contract, haven't added any equipment since my original install. So, it's not just contract status. Probably not just programming either, I have HD-DVR Plus pack ($73), two premiums ($23), NFL-ST & MLB-EI, both with superfan. That's a BIG average bill.

Me too.

 

[Scott Greczkowski]

Ok here is the way it works...

I am posting this message here instead of bits and pieces as I don't want to water things down or miss quote someone. Normally I will not directly quote someones message, but am here so you can see the passion and fire behind this loyalty program.

Now that I have read this I have a better understanding of the program and respect what DirecTV is trying to do here.

First, I want to thank you all for letting me know about what your community members are seeing on our Loyalty Program as it launched this morning on DIRECTV.com

And many of you know of the the link to the loyalty page that Will refers to in his previous post.

I thought I might first outline a few things to clear up any confusion:

This loyalty program is among the most extensive ever launched for long-term DIRECTV customers.

Logistically it makes sense to roll it out in a customer's anniversary month, and not all loyal customers at once, as some might at first expect or hope for.

That being the case, the link is only being promoted to customers that are eligible for a gift in their anniversary month and will not "work properly" for customers not in their anniversary month.

So if you joined DIRECTV in August, 3 years or more ago and are in good standing, you will be sent a notice soon, told about directv.com/thanks on the phone, or see that you have received a gift when you sign in and see a gift notification that will then lead you to this page.

If it is not your anniversary month yet, one will not be eligible - yet - and will get a "not eligible" message on the web page.

Three trends you may already see out there.

Customers that are receiving Showtime as a gift will not see it yet. They should see it light up on their account tomorrow. Going forward for each month there may be a few days delay in seeing it, but this hiccup is being resolved for August customers.

Also, some customers are seeing the message "hope you are enjoying your gift" but did not realize they have a gift yet. That is because the online component's release could not be moved to be co-timed with the mailing notification which is going out in the next couple of days.

Going forward the mailing communication will be sent before they are able to see the gift online, so customers should know its coming.

Finally, since we are so close to September, those customers will not see that until a few days into September.

That covered, we are receiving many "wow, this is great!" messages, and others providing constructive feedback and suggestions for making the service even better.
This was our intent. Companies should listen more closely to their best customers and now we have a way of making that happen, and my group will be sharing this feedback with each of the lines of business.

I want to thank you all for the opportunity to listen to each of you for ways to improve our service - that has been invaluable - and I will continue to do so.

As stated above, this is planned ongoing effort each month, not some one-time splash for show or PR.

This is DIRECTV taking the next step to reach out more broadly to our most loyal and dedicated customers to listen to what is most important to them in a television service.
Thanks again for letting me know.