Directv issues?
- Thread starter Neutron
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Neutron said:
Their billing system had a brain fart (according to the other site) but is back up now.
i did 3 new installs and the program is still crashed . all call centers and boise are still down, all new cx are on a manual call back list 
I activated a replacement HD receiver on Thursday at about 3pm ET. Replaced the problem filled Samsung t360. Everything went fine. At about 11pm I lost everything, all channels had a 'please call customer service ext 711' message. Called D*, they said nothing they could do about it because their system is down. Called again at 1pm today, system still down. They said it will be up by 3pm, its almost 4pm now and still not up.
I talked to various levels of D* support on 7 different calls since Dec 23 relating to the Samsung t360 issues and on each call the rep complained that their system was soooooo slow or down. They must be having major problems. In a service business like theirs it is inexcusable to have these lengths of outages.
I talked to various levels of D* support on 7 different calls since Dec 23 relating to the Samsung t360 issues and on each call the rep complained that their system was soooooo slow or down. They must be having major problems. In a service business like theirs it is inexcusable to have these lengths of outages.
ive been a directv tech for five years in february, and i assure you this is the longest i have seen the activation system down. the boise idaho csr told me today that they had a major system failure in the mainframe. i dont know who told you 3pm , i was told they do not know and arent allowed to give a time.
also fyi only boise ( the old primestar center) , colorado and oklahoma centers are directv employee staffed. texas, georgia and washington are out sourced csrs
the crash did not affect the castle rock broadcast earthstation or the backup at los angeles
......bob
also fyi only boise ( the old primestar center) , colorado and oklahoma centers are directv employee staffed. texas, georgia and washington are out sourced csrs
the crash did not affect the castle rock broadcast earthstation or the backup at los angeles
......bob
robert luzzi said:i dont know who told you 3pm , i was told they do not know and arent allowed to give a time.
......bob
The csr I spoke to at 1pm ET told me 3PM. I believe her name was Linda if I remember correctly.
I just called and the CSR (Sara I think) told me that they expect it to be back up in the next few hours. I asked her about the 3PM thing and she said their system came back up briefly then but went back down.
I'm just hoping that its fixed by tomorrow gametime. I have a bunch of people coming over to watch the playoff games in HD.
Well, I finally got through. The CSR I talked with really didn't know what he was doing. The first thing he said was "Uhh, it's not working." Well duh! I told him that's why I called and he said he would retry the authorization hit on the receiver. That didn't work. He said he didn't know what to do. I suggested that he remove the receiver and readd it. That didn't work either.
So I sit on hold for over 25 min waiting for tech support. The lady that finally came on told me that the reason their system crashed is because they are trying to merge all of their systems into one, and it caused the systemwide crash. She said that the majority of receivers still aren't being authorized because on their supervisors can do them at this time. So I was told that I would be getting a supervisor to call our home within an hour to get the hit resent to our new receiver.
So I sit on hold for over 25 min waiting for tech support. The lady that finally came on told me that the reason their system crashed is because they are trying to merge all of their systems into one, and it caused the systemwide crash. She said that the majority of receivers still aren't being authorized because on their supervisors can do them at this time. So I was told that I would be getting a supervisor to call our home within an hour to get the hit resent to our new receiver.
I've tried calling every number I have but when I get put in a queue it gives me a busy signal. I've been down for close to 25 hours.
Thanks for the update Neutron. My blood is boiling. What number are you using? I still cant get anything but busy signals once I get put in a queue.
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