I returned home after being away for three weeks to find my DirecTV receiver unresponsive. The fan was running as if it were turned on, but none of the lights on the front of the box were one. It was unresponsive to the remote or my touching the "power" section of the front of the receiver.
I tried pressing the red reset button, and the fan turned off, then turned on again as if it were rebooting. Still no lights on the box.
I unplugged it, waited, and plugged it back in. The fan immediately started running (without my doing anything to try to turn it on), but still no lights.
Also, the TV to which this receiver is connected is also misbehaving. The light indicating it's turned on is illuminated, but it just shows a black screen. It doesn't respond to the remote or my pushing the power button on its side. I unplugged it, and the "on" light went out, but when I plugged it in again, the "on" light illuminated by itself without my pushing any buttons on the remote or set. Still no picture or sound, though. Just a black screen no matter if I use the remote or press the power, menu, and input buttons on the TV itself.
I called DirecTV. They weren't helpful other than to say they'd replace it. When pressed, they said they could send a tech out to see if they could fix it.
I suspected a possible power surge, but nothing else on that circuit or outlet is damaged. Everything else works perfectly. Also, there wasn't a surge along the DirecTV line because the receiver and TV downstairs are fine.
Right now, I've unplugged everything in the hopes that a several-hours-long downtime will solve the problem.
I have hundreds of hours of recorded shows saved. Please let me know if you have any suggestions as to how to fix the receiver and/or recover my recordings.
Thank you!
I tried pressing the red reset button, and the fan turned off, then turned on again as if it were rebooting. Still no lights on the box.
I unplugged it, waited, and plugged it back in. The fan immediately started running (without my doing anything to try to turn it on), but still no lights.
Also, the TV to which this receiver is connected is also misbehaving. The light indicating it's turned on is illuminated, but it just shows a black screen. It doesn't respond to the remote or my pushing the power button on its side. I unplugged it, and the "on" light went out, but when I plugged it in again, the "on" light illuminated by itself without my pushing any buttons on the remote or set. Still no picture or sound, though. Just a black screen no matter if I use the remote or press the power, menu, and input buttons on the TV itself.
I called DirecTV. They weren't helpful other than to say they'd replace it. When pressed, they said they could send a tech out to see if they could fix it.
I suspected a possible power surge, but nothing else on that circuit or outlet is damaged. Everything else works perfectly. Also, there wasn't a surge along the DirecTV line because the receiver and TV downstairs are fine.
Right now, I've unplugged everything in the hopes that a several-hours-long downtime will solve the problem.
I have hundreds of hours of recorded shows saved. Please let me know if you have any suggestions as to how to fix the receiver and/or recover my recordings.
Thank you!
to Satelliteguys crenchy!
