DTV Doesn't have a clue either
I spent just under two hours on the phone on Friday trying to get this straightened out. After being a D* Customer for a little over six years, I upgraded my two receivers. The new receivers I upgraded to were both D10s. Everything with activation worked out perfectly and I was up and running in minutes. And all looked great... Until...
I tried to change a channel from my ReplayTV unit and nothing happened. I double-checked to be sure I was still set for serial mode, and I was. I called Replay, and they had nothing to say other than "well if it worked with the old receiver and not the new one, then the problem isn't with your Replay unit".
So I called D* and spent almost two hours talking to four different people, and nobody had any clue what the problem was. Finally I got to a lead supervisor, and explained the whole story again. He also had no clue what the problem was, but suggested that perhaps a different version of a new receiver would work. He offered to put a credit on my account for the two new receivers I bought, so that I could be satisfied that I didn't just waste a bunch of money, so I accepted that. Then he suggested that I do some research to look into what other new receivers would work.
Well thanks to this thread, I don't have to. Now I got two free upgrades to new D10 receivers, and with this $35 translator, I should be back in business!
THANK YOU!