I'm not interested in having DirecTV "shaking." I've been with them since March 1998, and no one sticks around that long if they're routinely disappointed. But it has become frustrating to see the competition (specifically, Dish Network) delivering what DirecTV seems to ignore. So I will be informing DirecTV that, if they don't get on the ball within a year, I'll be going with a different provider.
I'm in the Detroit, Michigan market and have the following options: Comcast, WOW Internet • Cable • Phone, and AT&T U-Verse. (I may be forgetting one cable outlet.) And, of course, there is Dish Network. So I don't feel a need to be confrontational, but I am compelled to be direct … with DirecTV.
DirecTV makes more than $100 a month off of me with my subscription, the mirroring fees (all my TVs are HD), and my subscription to MLB. Around or more than $1,500 a year is above average. And with that level, I certainly have a right to express a complaint. (Any customer has the right to give feedback.)
Your quoted statement, Jimbo, was really foolish. (What motivated it?)