My relative has D*, and I just tried refreshing her HD receiver. TMC Xtra HD and Encore HD have a 721 Channel Not Purchased message. Lame..... If this is true about Encore HD, then is there a way to go to Encore without getting the HD one and the 721 message? E* is opposite with Encore. With AT 250 and HD, we get the HD channel but not the SD channel. I think it is silly to be honest.
You've reset the recvr ?
Try it again, I can't tell you if it went HD or not as I don't get alot of the premiums.
You know for the TMC Xtra HD you need to have the HD EXTRA package, if not, you will get that message.
To verify the SD channel, go to your Menu, Set Up, System Set Up, Display, Preferences, Hide HD Channels and highlight, select Show ALL Channels.