Just catching up today and read through this thread. Called Dish and just simply stated that I was calling about the free Roku box being offered to customers that lost AMC programming. The first CSR verified my account info and then transferred me over to Loyalty. The Loyalty CSR asked if I was wanting a Roku box and I said yes, he verified my address and said that the order had been put in. That was pretty much it. I didn't push for credits or anything, was simply satisfied to get a new electronic toy. We'll see how long it takes for delivery. I am an America's Everything Pak subscriber with all of the premium channels except BB.