My 622 HDMI connection quit working after 4 or 5 months. I can confirm that my problem is definitely mechanical. When the picture first disappeared I walked over to the box to see what was wrong. With every footstep the picture came on and went off. I pushed on the front of the box and the picture came on. I pushed on the top of the box and it came on. Finally I jiggled the connector and got it to stay on for almost a week. It eventually went off and nothing I did would make it come back on.
I called tech support and would you believe that after explaining what happened he insisted it was a software issue and refused to replace it. I asked him how jiggling the connector could affect the picture if it was a software problem. He wouldn't budge. I asked to talk to a supervisor and he said none were available. I asked to talk to engineering. He said no one talks to engineering, not even them. At that point I hung up. I could see I was getting nowhere.
It is obvious to me that I have a mechanical connection problem. However, I couldn't prove that it wasn't a bad DVI/DVI cable or a bad HDMI/DVI adaptor so I replaced the cable/adaptor to eliminate the possibility. As expected I still have no picture with the new DVI/HDMI cable. No amount of wiggling or jiggling will now make the picture come back.
I called Dish one more time to try another CSR. This time the csr is sending me a replacement 622 but she wouldn't guarantee that it would fix my problem. Unfortunately, if Dish is not admitting to mechanical problems, they aren't resolving the issue and the new box will probably break in time also.
Has Dish admitted to anyone that there are mechanical problems with the HDMI connectors? I am using a component cable for now but the picture is definitely not as sharp and the dark shadows have a redish tint to them. I'm anxious to get my HDMI back. Doesn't anyone have an engineering contact at Dish that can accept user input? This box should go to them.
I called tech support and would you believe that after explaining what happened he insisted it was a software issue and refused to replace it. I asked him how jiggling the connector could affect the picture if it was a software problem. He wouldn't budge. I asked to talk to a supervisor and he said none were available. I asked to talk to engineering. He said no one talks to engineering, not even them. At that point I hung up. I could see I was getting nowhere.
It is obvious to me that I have a mechanical connection problem. However, I couldn't prove that it wasn't a bad DVI/DVI cable or a bad HDMI/DVI adaptor so I replaced the cable/adaptor to eliminate the possibility. As expected I still have no picture with the new DVI/HDMI cable. No amount of wiggling or jiggling will now make the picture come back.
I called Dish one more time to try another CSR. This time the csr is sending me a replacement 622 but she wouldn't guarantee that it would fix my problem. Unfortunately, if Dish is not admitting to mechanical problems, they aren't resolving the issue and the new box will probably break in time also.
Has Dish admitted to anyone that there are mechanical problems with the HDMI connectors? I am using a component cable for now but the picture is definitely not as sharp and the dark shadows have a redish tint to them. I'm anxious to get my HDMI back. Doesn't anyone have an engineering contact at Dish that can accept user input? This box should go to them.
