Diagnostic error code 79-860

[upsss]

I have a new (5 day) Genie+1 client install. On the client the 6/30 sec skip is acting erratically. I ran the diagnostic test on the Genie and on the client and I get on both error code 79-860, "Playback error due to drop connections".

Called tech support, they made me do all the regular resets which I did myself before anyway and I still get the same error code. They gave me this BS that the error code in "normal". Any suggestions?

BTW, if you need to reset the client and your remote set to RF, unplug it, don't press the Directv logo (as the tech support suggested). By default the client is reset to IR remote and your remote will not function any more. Had to call them again and they walked me through some codes to reconfigure the client back to RF remote.

 

[upsss]

Any ideas? I cannot believe that this error is "normal". My main problem with the 30 sec skip is that it skips to the end of the recording at least once on very recording.

 

[raoul5788]

Sorry no one has replied. I don't have a Genie, so I can't answer your questions specifically. Are you using the 30 second skip or slip? The slip shows video as it fast forwards, the skip jumps to the time stamp. If slip, do you know how to activate the skip? Go to the search function and enter 30skip. It won't seem like anything happened, but it will activate the skip feature. I don't know what the error code is, perhaps it's internet connection or Genie to client. I assume all of your connections are secure, yes?

 

[lacubs]

i see you post at DBSTALK.COM also, i guess its a problem that everyone it having, from that post, and need a update from direcTV i guess it totally normal

 

[upsss]

Sorry no one has replied. I don't have a Genie, so I can't answer your questions specifically. Are you using the 30 second skip or slip? The slip shows video as it fast forwards, the skip jumps to the time stamp. If slip, do you know how to activate the skip? Go to the search function and enter 30skip. It won't seem like anything happened, but it will activate the skip feature. I don't know what the error code is, perhaps it's internet connection or Genie to client. I assume all of your connections are secure, yes?

Thanks Chip, obviously I am new to Directv and the Genie (just switched from Dish). I wasn't aware of the optional 30 sec Skip which sounds like a better option than the default 30 sec Slip. I read the complete 175 page manual and there is no mention of this option. I will give it a try and maybe it will solve my erratic behavior of the 30 sec Slip.

 

[Mr Tony]

I have a Genie but no clients so I don't see any issues like that

 

[upsss]

Just to let everyone know. I found that the erratic skipping happened almost every time if I pressed the 30 sec advance fast multiple times. Changing it from 30slip to 30skip seems to solve my problem and I actually prefer the skip over the slip which also acts much faster.

 

[raoul5788]

Just to let everyone know. I found that the erratic skipping happened almost every time if I pressed the 30 sec advance fast multiple times. Changing it from 30slip to 30skip seems to solve my problem and I actually prefer the skip over the slip which also acts much faster.

Most people do. I'm glad you got the issue fixed!

 

[upsss]

I don't understand why they made the 30slip as the default and the 30skip is not even documented. 99.9% of the people are now stuck with the 30slip.

I still have some minor issues with the Genie after using it only for a week, but I am starting (I think) to like it.

 

[raoul5788]

There are other defaults that have been changed over time. The guide used to bring up categories first, then channels on a second push.

 

[Lanarian]

It's a known issue.. Theres a software update rolling out thats supposed to fix it.
That particular error code actually is considered normal on a Genie with Clients..
Oh, and when you put in the search, make sure you put in "30skip" (without the quotes), then select on the keyword.

 

[upsss]

It's a known issue.. Theres a software update rolling out thats supposed to fix it.
That particular error code actually is considered normal on a Genie with Clients..
Oh, and when you put in the search, make sure you put in "30skip" (without the quotes), then select on the keyword.

It's not a "known issue" to a new customer. They should have said so, and that they are working on a fix, not that it is "Normal" especially when their error description "playback error" is exactly what I was experiencing.