Deleting programming online

[danderson101]

When I go to the dish website, it's very easy to add programming, but I don't see any place to drop programming- do you have to call them???

 

[Scott Greczkowski]

You have to call them, this way they can charge you $5 for the pleasure of talking to them to remove the programming you dont want anymore.

 

[Peter Parker]

it isd partially the fact that it allows them to charge the $5.00 and partially that they want to make it easy to add programming and relatively difficult to delete it.

 

[Walker1]

When I go to the dish website, it's very easy to add programming, but I don't see any place to drop programming- do you have to call them???

I would definately call them. I also get the rep's ID # so if anything gets messed up I can reference that call & date.

 

[Hall]

This is normal with most companies... You can sign up for services, but typically have to call to cancel. Adding programming vs removing falls under the same concept.

 

[birdo]

Speaking of online access, will the ATT|Dish side customers ever have online access. This marriage of the two seems clunky when I want to deal with them. One does not know what the other is doing.

 

[ytseryan]

I've emailed Dish before to remove programming...it's always worked good for me. They've removed it promptly, correctly credited the partial months already paid, etc.

 

[WhitePolarBear]

I wonder if you can use the LIVE CHAT and remove your program. I think LIVE CHAT is free.

I only live chatted on technical support but I believe you have the choice to chat with sale as well.

 

[eacalhoun]

You do need to call to downgrade/remove programming, but you don't need to talk to a human, unless it's something unusual.

Call 1-888-284-7116 and...

PRESS 1 - for existing customer, then enter home telephone or account number

PRESS 2 - for channel changes

Then you have these choices...

PRESS 2 - to upgrade your Basic Package like AT 100, AT 200, etc - it seems downgrading is not available at this level...you'll need to talk to a human.

--OR--

PRESS 3 - to make Premium Package changes - you can add/remove at this level by following the prompts.

Hope this helps.

Eric

 

[Hall]

You can request them to downgrade via Live Chat and they'll tell you they're going to do it... They'll still charge you the $5 downgrade fee.

I did this 1-2 months to go from AT250 to AT200. Problem is, I've still got AT250. (and paying for it)